How to unrevoke access to Weight Watchers app

[spillamamamma]

I was setting up a new Fitbit Blaze where I accidently revoked access to my Weight Watchers app. I can not seem to get it to sync any more.  When I log off of everything, and log onto Weight Watchers, to set up Fitbit, it shows it as connected, but it is definitly not syncing.  Any suggestions?

[Fuesyas]

I have tried this and now get the error message when i try to disconnect the scale - so frustrating can anyone help as when I re-connect under activity it still wont synch

[Fuesyas]

I am on the phone with WW and they don't seem to think it is an issue - but I have spent over an 2 hrs trying to fix this and it wont work - very frustrating and the rep on the phone seems to have no idea what I am talking about - just keeps saying my fit bit is connected 

[SunsetRunner]

Here's what I did:  I went to my WW page and disconnected the Fitbit from my activity.  Then I left it overnight. The next morning, I went to the page and disconnected activity. It worked.  Then I gave it an hour and reconnected. 

I chatted with the online support person, who said they were aware of the issue and to try again in 48 hours. Only thing I can think of is that the server needs to update and it takes awhile. I hope this helps.

[heatherlgreg]

I am trying to disconnect and I am getting the server issue error that the other person was on both mobile and web. My fitbit is disconnected on both for activity, but not for weight and I don't have a wireless scale. Please help. The last sync was 7:12 am and it will not sync anymore

[ucan2reina]

You have to disconnect it from the weight also.

Sent from my iPhone

[TrevorBradley]

I've disconnected (and reconnected) with the weight, still getting this blasted 500 error... 😞

[heatherlgreg]

I got it to disconnect and then reconnected, but it still won't sync. I chatted with someone on 

line and they said there is a problem. I also called WW, but I could not understand a thing the person was telling me and ultimately they said to do the same thing I had been doing. I am really frustrated! 

WEIGHT WATCHERS! You oughta know how serious we are and take this seriously and get it fixed please!

[heatherlgreg]

I did 😞

[Tonypil]

I'm having the same issue - WW support was zero help.  They told me to try turning my iPhone off and on. Really?

[TrevorBradley]

OK, more information.  I see the "Sync with the Fitbit" link at the bottom of the activity page on both my android phone:  

Latest Fitbit activity from Thu, Jan 4, 2018 2:08 PM

Sync with your Fitbit app
Even if I click this button, the data doesn't update - and neither does the date.  It's currently Jan 5th at 8:26AM.
Is anyone else having this issue recently?  It sounds like there was a recent API change and the two systems can't talk to each other any more.

[TrevorBradley]

More specifically, is anyone *not* getting this issue?  (Is it the system, or just our phones?)

[darlnleah]

I am getting the same 500 error message. I revoked access to my Fitbit account, and can not get WW to deactivate under weight or activity. If I remove Fitbit from weight area, the Fitbit then shows up under activity. if I try to remove it from the activity I get the 500 error message. this is completely frustrating.

[darlnleah]

Until we are able to fully disconnect the Fitbit from both areas of the WW app, I don't think we'll be able to re-grant access to WW app to sync with the Fitbit, at least for those of us who had revoked access from Fitbit thinking that would help with the sync issues.

[TrevorBradley]

For reference, I was able to disconnect the Fitbit this morning, but I did send Weight Watchers a message on their technical issues web page late last night.  Might be related.

There's a certain irony here - these issues are almost certainly Weight Watchers' problem, and we're on the Fitbit forums.  Probably best to move our frustration over there.

[crankyandi]

So I am not alone.....I thought it was just me.  And I see we have all done the same things.  And of course I did reboot my phone.  Still an issue on WW's side...it is their server.    I will check tomorrow after their server has a chance to refresh.  

[Rogue_79]

I was told on the ww IM system that the issue was resolved this morning, and that I should try disconnecting and reconnecting. Of course that's not working either!   I managed it once, and the sync still didn't happen, then I tried to disconnect again and got the same '500' error many are describing.  I have to say, the ww IM help chat is not very helpful. I think I've talked to 5 or so on this issue, and only 1 person even said it was a 'known issue'...the others had never heard of the problem!

[Mayjay]

same here- I went to Fitbit.com and revoked access- went to ww online and my phone but it will not disconnect from fitbit- have the 500 error

[Mayjay]

but how?? so frustrated

[heatherlgreg]

I went again to WW chat and they say they know and tech is working on it...

[Rogue_79]

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@heatherlgreg wrote:

I went again to WW chat and they say they know and tech is working on it...

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Still? Again?? This stinks, I have earned a lot of 'fit points' in the last two days, but manually logging them is annoying, AND if it starts working again, I'll have to go delete what I've manually logged so I'm not double counting steps and activity!