Information not being transferred between Fitbit and Strava

[BlancheBer]

Hi I was wondering if anyone can help me - I just can’t figure it out ! My Fitbit and my strava accounts are saying they are linked but my information is not uploading to strava - I’ve tried everything - surely there is something I must be missing ?? Thanks 

Moderator Edit: Clarified subject

[t.parker]

Only GPS activities (not all though) will sync to Strava. Make sure that GPS is not only enabled but connected (do you see a map in Fitbit app afterwards?). What activities are you trying to sync?

[BlancheBer]

Thank you so much for all your help ! It’s much appreciated

[BlancheBer]

Thank you so much for your help- was trying to track walk and run . I think you’ve just sorted my problem. Much appreciated 

[31moppie]

I have a similar question. I have just upgraded from Fitbit blaze to Sense2. Not sure how it happened but my Blaze would share heart rate with Strava app. It would never immediately appear but within an hour of finishing a workout, my heart rate data would show up in the Strava app. The Sense2 does not share any heart rate info. Has any one been successful in sharing heart rate with the Sense2?

[t.parker]

@31moppie yes, it does work for me and the sync to Strava is instant (right after syncing with Fitbit app). I didn't do anything special. It just works. Make sura Strava has permission to access HR data (in Strava app settings):

 

[31moppie]

Thx t.parker. I did do that but I try to undo it and retry. Maybe something got screwed up

[31moppie]

So I removed both the Sense2 entries from the bluetooth list and un-associated my Strava and Fitbit accounts. Then set them all back up again and still no heart rate info. In Strava, it shows that my Fitbit and Strava accounts are linked. If hit record in Strava and then click on the "heart" icon, I get a window where it is searching for a heart rate device but none are listed and it never finds one. Does this jive at all?

[t.parker]

@31moppie it shouldn't work that way. The Strava sync works only one way: Fitbit to Strava. You need to record activity using your watch. Then it will appear in Strava. What you tried to do was using your watch as a heart rate monitor which you can (no Fitbit can broadcast HR to thirdparties).

[31moppie]

That was going to be my next question as to how to use the apps together. That sounds like it might cure my problem. I'll try that and post the result.

Thx again

[SunsetRunner]

I have kind of same issue. Fitbit will not sync to Strava. I have disconnected and reconnected, but nothing seams to be transferred.

[LizzieBBR]

I don't know what I'm doing wrong but my activities from last year aren't on strava. Anyone got any crayons to explain 

[MarkFizz]

Got the same problem. Gps works and map shows in Fitbit app but doesn’t sync to Strava.  Raised a case with Fitbit and they confirm my account is set up correct but it’s not syncing. They are “looking into it” 

[SunsetRunner]

Only runs and rides will sync to Strava. All other activities ldon't sync even if they record with GPS. I hope FitBit/Strava will change this.

[MarkFizz]

Seems Fitbit have now washed their hands of it

just got this..

Sorry to hear about this. Strava is a third-party app, and there may be limitations in terms of the troubleshooting Fitbit can provide and access to other apps. If the issue still persists, I suggest that you contact the customer support of Strava to take a look into this. I suggest that you can try again to disconnect and reconnect your Strava and Fitbit account (http://help.fitbit.com/articles/en_US/Help_article/1742.htm?Highlight=Revoke.). After that, please test the syncing process again.

[LizzieBBR]

Done all that & nothing. Bloody great 

[t.parker]

@MarkFizz first of all, nobody was or is "looking into it" and we all know it. Sync to Strava is always done from third-party into Strava and Strava has pretty easy to use and working API. Strava never establishes links with third-parties and same rules apply to Garmin, Polar, Suunto, Zwift, Rouvy and everything else. Considering how poor the Strava integration is between Fitbit and Strava (it's very limited because, for some unknown reason, Fitbit decided to severely limit it) I would say problem is on Fitbit side 100%. Strava doesn't handle external links to third-parties and doesn't push data into other services either (others need to pull).