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Is there currently a problem syncing with mfp?

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‎01-10-2015 19:16

‎01-10-2015 19:16

Has been working perfectly for months. Last couple of days it won't sync automatically. I have to disconnect and reconnect the apps to get it to work. Is there a bug at the moment ? Mfp sends info to Fitbit fine but steps not being send back to mfp. I have iPhone 6 and all apps up to date.
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7 REPLIES 7

‎01-12-2015 09:15

‎01-12-2015 09:15

@Mariekmortd Hey there! I appreciate the troubleshooting that you've done. Have you checked the Check-In section in MFP. Is your tracker syncing to Fitbit?  

 

P.S. Welcome to the Community

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-12-2015 10:57

In response to SilviaFitbit

‎01-12-2015 10:57

I'm having the same problem - it started after FitBit pushed out a software update this weekend. Fitbit appears in the check-in section of MFP, but the calories consumed haven't been updated since the software update, and they no longer sync. I've restarted my phone, and disconnected and reconnected FitBit and MFP, but still no calories syncing.

 

This is disappointing and I'm unhappy with my FitBit.

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0 Votes

‎01-12-2015 12:30

‎01-12-2015 12:30

Something is still wrong with the sync. It's been like this for a week now and we haven't received any updates.

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‎01-12-2015 13:57

‎01-12-2015 13:57

very frustration.... what good is fitbit dashboard & MFP if they don't sync? I have disconnected and reconnected several times.. some days it works, other days it doesn't! 

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0 Votes

‎01-13-2015 09:14

In response to dwood622

‎01-13-2015 09:14

Hey Fitbitters! 

 

It seems that there's a delay from MyFitnessPal syncing to Fitbit. You may want to check this article in MFP. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-09-2015 18:18

In response to SilviaFitbit

‎02-09-2015 18:18

This is happening currently to me. Has there been a fix for this? I have been pretty happy with my fitbit so far and intended on getting the new Charge HR, but now I am second guessing that. This is very frustrating. I have to disconnect and reconnect manually every time if I want it to sync with MFP. That article that is posted brings me to a page that says the article is not in English. Not helpful.

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0 Votes

‎02-10-2015 11:46

In response to Kaili

‎02-10-2015 11:46

@Kaili Hey there! I appreciate the details that you've mentioned. It seems that the article was deleted please contact MyFitnessPal directly. Because you shouldn't be unlinking and relinking both accounts. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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