Life Fitness connecting to Fitbit error

[tdbnz]

Hi Everyone 

I have fitbit charge 2

I just joined the gym and trying my best to keep fit 

At our Gym we have Life Fitness equipment 

I tried to get life fitness to. Connect to. Fitbit but throws out this error

Click link to. View error

Life Fitness error

I Was wondering if anyone here can help me and give me any suggestions on how to Get life fitness to connect / sync to my fitbit

Look forward to. Getting my work out data on fitbit 

Fitbit charge 2 user 

Moderator edit: Clarified subject and removed personal info

[LanuzaFitbit]

Welcome to the Forums @tdbnz.

Thanks for bringing this up. Let me help you figure out what is going on.

It seems like I can't access the picture. Could you post it directly in the thread by posting on the 'Photos' button on top of the text field? Check the picture below for reference.

Let me know if you have any further questions.

[tdbnz]

I didn't have any issues when clicking link to photo but here it is 

Hope this helps you here hoping there is a fix

[LanuzaFitbit]

Hello @tdbnz.

I apologize for the delay in my response. Thanks for sharing that screenshot! 

In this case I'd recommend getting in touch with LF directly. Keep in mind that these integrations are developed by the third parties themselves and thus they should be able to see what is happening.

Let me know if you have any further questions.

[Colquhoun]

I am having the same problem with Chage 3.

[tdbnz]

Sent them ticket they answered but then never replied once I sent a response very werid.

May be Fitbit team could contact them on our behalf?


Moderator edit: Removed personal info

[LanuzaFitbit]

Welcome to the Forums @Colquhoun. Hello @tdbnz.

I apologize for the delay in my response. 

@tdbnz Thanks for sharing those details. Hopefully they do reply and help you figure out what is going on.

Feel free to reach out with any further questions.

[Toroide]

I had the same problem. one month ago I call the lf support in Spain. Yesterdar thel called me and the problem now is resolved. I can connect lf with fitbit

[LanuzaFitbit]

Welcome to the Forums @Toroide.

I apologize for the delay in my response. Thanks for sharing your details on the matter. 

Glad to read that your Fitbit is not working correctly and syncing properly! Now you can continue to work towards all of your goals.

Be sure to visit one of our Discussion boards if you have the time. Perhaps you will find one topics that piques your interest. 

Let me know if you have any further questions.