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LoseIt! and FitBit apparently not connected

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‎03-27-2019 10:19 - last edited on ‎03-28-2019 09:06 by Fitbit Moderator

‎03-27-2019 10:19 - last edited on ‎03-28-2019 09:06 by Fitbit Moderator

I have LoseIt! Premium. On my LoseIt! app, I show that I am syncing properly with Fitbit; however, no data from my Fitbit is being carried over to LoseIt!. When I go to my Fitbit settings, and click on Applications, the following statement is there, "You have authorized these apps to interact with your Fitbit account", and there is NOTHING below that statement. Fitbit is not even showing that LoseIt! is on my watch or my phone/dashboard.

 

 

Moderator edit: Clarified subject

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‎03-28-2019 09:10

‎03-28-2019 09:10

Welcome to the Forums @DebDebT.

 

Thanks for bringing this up and checking if they are connected.

 

In this case it could be possible that LoseIt! synced to a different Fitbit account. If you had to manually enter the email address to search for your account, perhaps there was a typo.

 

If you can sever the connection from the LoseIt! end please do so and then try connecting the two once again. That should get them to work properly.

 

Look forward to your reply.

Lanuza | Community Moderator

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