Hey — latest here: I finally had the time to get in a chat for 20 minutes w Fitbit/Google customer support. They are in the middle of a “large background system update” which will take “a couple of more weeks” to finish on their end. I made sure to tell them that it’s no longer just an issue of the Fitbit not communicating with the lose it app, but mis-registering calories on the Fitbit app and on the device itself. Still getting an un-earned calorie bonus of 400 to 800 extra overnight or by breakfast time. The representative had me try resetting the device (connecting the charger and holding down the power button simultaneously for 8 seconds, until a “smiley face “ appears) but it did not work. She apologized and said there was nothing else they could do until this purported “background update” is completed in “a couple of weeks.” I did point out that a calorie tracker not counting calories properly isn’t just “a minor issue” — it’s basically the equivalent of a car that can’t move! At this point my Fitbit is little more than a funny looking watch. That said, I am too broke to buy an Apple Watch (which I would do in a heartbeat after this fiasco). So I will wait this out and hope for the best. In the meantime, I’ve been adding an “Adjustment Snack” of 1000(!) calories in my Lose It log, which is keeping me in the ballpark. But it’s just a pain. And it’s pretty silly that Google, basically the biggest richest company on the planet, needs over a month just to get a calorie tracker (which worked fine for years) to work again. Best of luck, everyone.
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