help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Map my run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2018 00:28

‎01-02-2018 00:28

I have a charge 2. When I start my run through the Fitbit, it sync fine with Strava but not with map my run. It says it’s connected in the devices section. Why don’t I see the route or any other data concerning the run. Am finding the Fitbit so confusing to use, and wonder why I don’t just stick to the iPhone on its own. 

Best Answer
0 Votes
1 REPLY 1

‎01-02-2018 07:04 - edited ‎01-04-2018 23:28

‎01-02-2018 07:04 - edited ‎01-04-2018 23:28

See the generic Info on troubleshooting

If revokeing and linking back up doesn't work, you will have to contact mapmyfitness

Best Answer
0 Votes