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My steps won't sync with MyFitnessPal

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‎04-26-2022 17:16 - last edited on ‎04-27-2022 13:07 by Fitbit Moderator

‎04-26-2022 17:16 - last edited on ‎04-27-2022 13:07 by Fitbit Moderator

Since Fitbit app updated yesterday it won't sync my steps with MFP. It was syncing just fine until the app updated. I've had to disconnect it from MFP and reconnect it to get it to sync and it still doesn't sync unless I do that. Except for doing this daily, which is annoying, what else can I do? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-27-2022 04:30

‎04-27-2022 04:30

Hi can someone help my fitbit is not syncing my steps to my fitness pal for a few days now 

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‎04-27-2022 13:06 - edited ‎04-27-2022 13:08

‎04-27-2022 13:06 - edited ‎04-27-2022 13:08

Thank you for visiting the Fitbit Community, @Dibeme @1014green.

 

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

In addition to revoking access between Fitbit and MyFitnessPal, you can find some other troubleshooting steps in this article.

 

The integration between Fitbit and MyFitnessPal is maintained by MFP. If you continue having difficulties, I would recommend reaching out MyFitnessPal customer support. They will let you know how to proceed as soon as possible.

 

Have a nice day.

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