06-24-2018 15:09 - last edited on 07-02-2018 05:33 by RobertoME
06-24-2018 15:09 - last edited on 07-02-2018 05:33 by RobertoME
My fitbit charge 2 and my fitness pal have stopped syncing. I've tried logging out of both apps and syncing again but it's still not working. Has anyone else had this issue?
Moderator Edit: Updated Subject For Clarity.
06-27-2018 11:29 - edited 06-27-2018 11:32
06-27-2018 11:29 - edited 06-27-2018 11:32
I have the original Flex & it doesn't sync anymore either. If I log out of both and then go to MFP online, login & un-link FitBit & re-link it will sync but I have to do it every day! Sometimes it will work if I don't sign out of either & just un-link & re-link but doing it daily is huge pain in the butt.
06-29-2018 02:08
06-29-2018 02:08
Yes, same thing happening to me. So annoying as have to keep disconnecting both then reinstalling. Steps are being received from Fitbit but not calculating exercise.
I’ve been using both for 9 months but never a problem like this one!
07-02-2018 05:32
07-02-2018 05:32
Hi there @MrsFranklin77 and @Cava15, welcome aboard to the Fitbit Community and good to see you again @specialk77.
I was reading your posts and I can relate your scenarios to a delay MyFitnessPal app is presenting with the integration of Fitbit. For more details regarding this issue, you can refer to this dedicated post to be aware of the updates provided by MFP team: MyFitnessPal and Fitbit Sync Delays and Interruptions.
Just a recommendation, do not try to to remove the integration to resolved this syncing troubles. With these delays is possible to lose data that has not synced between your accounts.
See you later and for any other questions on this topic, make sure to visit the thread linked above.
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