Noom app is not syncing

[Sweek]

My Fitbit is not syncing with my Noom diet/exercise app.  So, not all steps counted.

Moderator Edit: Updated Subject For Clarity.

[uppstone]

Thank you!  Your helpful info worked!! 10/02/19

[AlexMartynov]

Can fitbit use import data from Noom? For example, the meals I've logged in there

[Amamaof6]

I tried this but there is no refresh option. 
ive disconnected and reconnected the Fitbit to no avail! Can anyone help. It’s so frustrating 

[nabume]

Mine did with correct steps

Get Outlook for iOS

[KCKay]

I see fit bit connected but no option to refresh 

[ykingshinde]

Noom gets sync with Google fit,

And......

Google fit gets sync with Fitbit via fit to fit app on app store.

It's way around to get , but I found helpful

[Amamaof6]

Thank you! Great to know I will try it

Best Regards,
(Please excuse any inadvertent typos)

Moderator edit: personal info removed

[Cavi123]

Where did you find the refresh? I am not seeing it.

[GrantUK]

Apologies if this has been covered. Read quite a lot of the posts, but didn't see it specifically. I've just reinvested in a Fitbit (Charge 3) and am trying out Noom. The number of synched steps has worked apart from two occasions. 

1. Entered exercise in My Fitness Pal and it overwrites the Fitbit data
2. Manually added an exercise in the Fitbit app

I'm wondering whether the Noom syncing for that day fails when there is any form of user change or entry on the Fitbit/Fitbit app side. Just a theory.

[gramsny]

I have tried this numerous times... does not work

[gramsny]

nope.  Just tried again and get no steps added

[GrantUK]

Weird, mine seems to mostly synch on iOS. Only those couple of times where I manually added exercise were issues.

[Galli]

This is how you connect your noom to fitbit

Please note that after a reinstall, our servers normally restore your data. However, there is a rare chance you could lose some. Unfortunately, this is non-avoidable as a last resort in an attempt to resolve your issue, but please know we cannot restore any missing data and deeply apologize if this occurs.

First, please follow the steps below to disconnect all apps from Noom:
1. Go to Noom > Settings > Apps & Devices > Connect Additional Devices and tap Disconnect on any apps that are connected there
2. Go to Noom > Settings > Apps & Devices > Choose Steps Data Source and select Noom Pedometer

Next, disconnect Noom from the Apple Health app (if you're connected to it) by going to the Health app on your iPhone > Sources > Noom > Turn All Categories for WRITE and READ to Off

Reinstall Noom, by doing the following:

1. Force-close out of Noom and all background-running apps. On your device, double tap the home button quickly > find Noom (you may need to swipe right or left to see it) > swipe up on Noom and all apps shown to close them.
2. Next, uninstall the app. Find Noom’s icon (the golden sun) on your home screen > tap and hold it until it begins to shake > you will see an ‘x’ in the upper left corner of the square icon, tap this to uninstall it.
3. Restart your device by holding down its power button and then "slide to turn off" as the screen says. Wait for the device to fully turn off, then press and hold the power button again to turn it back on.
4. Once it's back up, reinstall Noom. Open the App Store on your device > use the Search function (located in the bottom right corner) to find ‘Noom Healthy Weight Loss Coach’ *the icon is a sun, not a heart! > tap ‘Install’ or the icon of a cloud (to the right of the app listing) > you will see the word ‘open’ when Noom has finished installing. Open Noom.
5. Once Noom is open, select the ‘Login now’ link to the bottom right of the welcome page > choose your login method and sign in with your password and email.

Restart your device and then reopen Noom once it's back on the Home screen.

Finally, reconnect your fitness tracker:

1. Go to Settings > Apps & Devices > Connect Additional Devices and tap Connect beside only your fitness tracker
2. Log into your account when prompted and select all the checkboxes to enable all permissions if it asks
3. Tap Allow.
4. Finally, go to Settings > Apps & Devices > Choose Steps Data Source and select your fitness tracker

Please know that once the fitness tracker is linked to Noom, the steps do not sync in real time. It can take up to several hours for the steps to show in Noom.

[GrantUK]

Extending on my last comment, my Noom synch to Fitbit (Charge3 ) works in terms of steps taken. However, if you manually enter anything into the Fitbit app in terms of exercise, it wipes out the steps in Noom back to a previous reading. Mine went from 9,888 back to 1,224 steps after I entered a session I did on the elliptical runner. I am now at 11,555 steps on Fitbit, but Noom is stuck at the 1,224 reading I entered after exercising this morning and based on previous experience, that won't change now.
The synching works again the next day without me having to do anything and is fine if you don't enter any exercise into the Fitbit app.

[Amamaof6]

My Noom app always shows 0 when I choose Fitbit as the source of steps.

Which is very frustrating since I do many more steps than the Noom pedometer measures !! I have to be holding my phone 24/7 to record all my steps.

Best Regards,
(Please excuse any inadvertent typos)

Moderator edit: personal info removed

[ScarlettJohnson]

That explains what happened to mine. My fitbit didn't pickup my exercise so i manually added it but then Noom didn't sync with the right steps. Wonder if they'll fix the glitch in the system. 

[jeaners18]

This one finally fixed it after a lot of other tries. One other thing I did is after these directions is I went into Fitbit to refresh. When I came back to Noom it was finally there. 

[motherofdogs]

First: Make sure your Fitbit is connected to bluetooth (mine says alta hr)

Second: Make sure the Fitbit is connected to the Noom app

Third: In the home menu of Noom, Step #7, click on that, and choose manual, then click done. 

My steps FINALLY appeared.

If you get stuck, email me and I will give you a [more] detailed step by step.

Noom coach was not on point, and the directions in other threads here did not work, nor did the directions I found on the internet. I guess being a tad tired works for me. 

[Suzannegray7709]

I’ve used Noom with my Fitbit successfully for about 8 months. It just started not working in last month. I think Fitbit just stopped supporting the noom app perhaps.  Bummer to me as I grew to like the noom app and would prefer not to switch 

[JPS65]

I need help knowing how to sync my NOOM app for steps/distance