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Noom app not syncing with Fitbit

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‎01-01-2019 10:22 - last edited on ‎01-02-2019 08:09 by Fitbit Moderator

‎01-01-2019 10:22 - last edited on ‎01-02-2019 08:09 by Fitbit Moderator

Noom app is not getting steps from my fitbit. It was syncing fine for the first week but has quit since. I have reconnected and check and rechecked my connections. I know there has been problems with other apps syncing so looking for updated advice. I have fitbit ulta.

 

 

Moderator edit: updated subject for clarity

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‎01-02-2019 08:11

‎01-02-2019 08:11

@Cindykzk It's great to see that you've visited the Fitbit Community! Sorry to hear that your data isn't syncing with the Noom app. Thank you for trying the suggested troubleshoots for this issue. I have heard from other members that this issue is being investigated from the Noom side. I suggest you reach out to them to see if they have any updates about this.

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎01-02-2019 08:11

‎01-02-2019 08:11

@Cindykzk It's great to see that you've visited the Fitbit Community! Sorry to hear that your data isn't syncing with the Noom app. Thank you for trying the suggested troubleshoots for this issue. I have heard from other members that this issue is being investigated from the Noom side. I suggest you reach out to them to see if they have any updates about this.

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎09-07-2019 17:45

In response to AlvaroFitbit

‎09-07-2019 17:45

Noom advised me to contact FitBit which I am not seeing any directions on how to sync them up on fitbit. If anyone figures it out please post.

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