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Not syncing with MyFitnessPal

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‎12-19-2018 07:00 - last edited on ‎12-20-2018 06:32 by Fitbit Moderator

‎12-19-2018 07:00 - last edited on ‎12-20-2018 06:32 by Fitbit Moderator

Even after allowing access, my Charge2 will not sync steps or any activities with My Fitness Pal.  Any suggestions or tips?

 

 

Moderator edit: Clarified subject

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‎12-20-2018 06:29

‎12-20-2018 06:29

Welcome to the Forums @SavingGrace.

 

I'll be happy to help you figure out what is going on.

 

It is important o mention that it is Fitbit that syncs to MFP and not the Charge 2 itself. Having said, if the information is not syncing over to MFP after you have synced to your Fitbit account then I'd recommend that you try to follow the steps listed in this help article about disconnecting the apps. Then connect them again and ti should start syncing from that point on.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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