Not syncing with MyFitnessPal

[BzzyB]

Today my exercise quit syncing with the MyFitnessPal app. I tried to follow instructions from another forum that said to revoke the app's access and sync it again but it won't let me after revoking.

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[LanuzaFitbit]

Welcome to the Forums @BzzyB.

Thanks for trying to revoke access and then connect the apps again. Let me help you get them to connect again.

I will be moving this thread to the Third-Party Integrations board as I think it is better suited for it.

As for the connection not going through after disconnecting them. Could you elaborate a bit more on what is going on? Do you get some sort of error message when you try to connect them? Where are you when it won't connect, on MFP or on Fitbit?

I look forward to your reply so that we can find a way to get this to work as soon as possible.

[BzzyB]

After revoking I followed the link to sync them together again but it doesn't give me the option to do that. It only gives me the option to download MFP (which I already have). I then tried to go directly to MFP to see if I could do it that way but it won't even let me disconnect (I know that's not your problem though). Is there a work-around to get Fitbit to recognize that I already have the app, just need to sync them?

[BzzyB]

UPDATE: I was finally able to get them to sync together but it still isn't transfering my exercise from yesterday. It quit counting my steps (which I'm not that worried about) but it didn't transfer my actual workout. Is there a way to transfer it individually that I'm not seeing?

[LanuzaFitbit]

Hello @BzzyB.

Thanks for sharing those details and posting that update 

It is important to mention that when the apps sync, they will only sync information from the moment they were connected forward. The data will not sync retroactively so that would explain why data from the day before your post didn't cross over.

I hope this explains the  situation. Please let me know if there is anything else that I can help you with.