Peloton activities won't sync with Fitbit

[Flooder13]

My peloton activities are no longer showing in my Fitbit app?  All worked on Monday 5th Aug, but not 6th or 7th Aug?

Fitbit says its a Peloton issue and won't help.  Suggest we may all need to go to another provider.  Very dissapointing.

Moderator Edit: Clarified subject

[speedf]

Same here.  Not sure if it's problem with Fitbit or peloton 

[Caf327]

Hi

anyone else having an issue with the peloton app workout stats not syncing with Fitbit?   Everything was fine until yesterday.

[Huhh]

Same issue

[EllenOG]

Hi! I'm having the same problem. Suddenly, 2 days ago my Peloton stats have stopped linking with Fit Bit. Very annoying, would be great if anyone can advise? I've tried to find tips online but can't find anything. 

[EllenOG]

Same issue here! Very annoying

[speedf]

Has any one tried it through Healthconnect rather than direct Peloton to Fitbit?  To be honest I don't know a great deal about Healthconnect and whether there are any advantages of using this to sync Fitbit and Peloton rather that the normal "link Peloton to Fitbit" from Peloton?

[Caf327]

Hi

There’s something going on. I did 2 online chats with Fitbit and was told
to contact Peloton which I did. Neither had a solution other than reset
the app which didn’t work. Fitbit also said my watch and app are working
fine but something is different.

[speedf]

So for those interested.  I've just spoken to Peloton support.  Not particularly helpful.  Advised that I got in touch with Fitbit, but also suggested I "raise an improvement".  No recognition that it's a Peloton or Fitbit problem.

However, did install Healthconnect and used that to sync Peloton with Fitbit and the results are disappointing. Only one activity came across from this week (when in fact I've done six different activities).  The one that showed in Fitbit was yesterday as "Biking stationary", but the stats were wrong - suggested only 1.6 miles in Fitbit (and 604 steps, bizarrely!), when the Peloton app shows this as 6.4 miles. 

I have no idea whether this is a Peloton problem or a Fitbit problem but, given all the issues we've seen with the new Fitbit app recently, I know where I'd be placing my bet.....

[Flooder13]

Thank you so much for looking into this. At first I thought I had done something wrong, hopefully they’ll get it sorted.

Maria

Sent from my iPad

[Caf327]

Hi

yes I also 3 on line chats with Fitbit and 1 with Peloton.  In fact the peloton rep told me he was having the same issue with his Fitbit as if 3 days ago.  He was not very helpful with a fix and neither was Fitbit.   My bet it’s a Fitbit issue. 
I have to manually add my peloton workouts to Fitbit now.  The time and calorie burn from Fitbit is not even recording that corrrctly.

[BetsyHNC]

I'm having the same problem. Extremely irritating as I track my stats in Fitbt, but work out with Peloton. This needs to be fixed ASAP. Not sure whose problem it is. 

[lizzyinbrighton]

Yes same here. I’ve logged it with peloton via their chat support on the app. They’ve said they are looking into it but mine was the first report 🤷🏻‍:female_sign:

[Lizzer04]

Beginning this week, my Peleton workouts are no longer showing up as Exercise on the Fitbit app. Anyone else having this issue or know how to fix it?

[GayleMS]

Yup, having same problem. Started on Tuesday. Not syncing classes done on bike or the peloton app on my iPhone or iPad. I’ve reset everything to no avail. 

[LFGMets]

Same issue

[neenbeen]

My fitbit Inspire 3 has updated all of my Peloton activity for over a year now and now suddenly in the past two days, it has stopped logging my Peloton classes.  (iPhone 11, 17.6 iOS)  It was working fine on 6th Aug and despite 'sharing' my workouts in the Peloton app (which I didn't have to do previously - it would just sync automatically after every class) Fitbit is still not showing the activity. 

[LZeeW]

Hello @Lizzer04 and welcome to the Community.  I moved your post to the Third-Party Integration Forum, a better fit for this issue.  Yes, other users are saying the same thing, but I don’t have any advice for you.  I don’t use this feature.

[speedf]

And still not fixed.  Google are really making a mess of the Fitbit platform.

[Caf327]

Yes agree. I did a chat with peloton today and they said they are working
with Fitbit to restore the sync issue. Hope its true but I feel this was
another perk taken away by Fitbit