Peloton activities won't sync with Fitbit

[Flooder13]

My peloton activities are no longer showing in my Fitbit app?  All worked on Monday 5th Aug, but not 6th or 7th Aug?

Fitbit says its a Peloton issue and won't help.  Suggest we may all need to go to another provider.  Very dissapointing.

Moderator Edit: Clarified subject

[Ccarey29]

Same, started on Aug 13 for me. Did all the troubleshooting and still nothing. 

[Shikhab]

Update: it's working now. 

Fix:  1) got rid of health connect. 2) went onto my account on peloton bike to disconnect and reconnect with fitbit. 

I tried to disconnect fitbit from Google but fitbit completely stopped working. I had to sign out of my account on fitbit and back on to connect with Google again to get fitbit to work again. So the suggestion made above by another user seems to fix the problem. Disconnect from peloton and reconnect. Get rid of health connect. 

Goodluck everyone!

[SallyMonella]

It worked for a day then failed again. I’m going  to repeat the disconnect/connect process on the bike and hope it works again. Annoying if this requires this song and dance every day, but all part of the decline of Fitbit post Google. Unfortunately, Apple is not an option since they are legally prevented from offering oxygen measuring until 2028 ☹️

good luck, everyone!

[Caf327]

Yes the syncing was back yesterday but not today.  I did sign out and in again under Fitbit app on the peloton bike but no syncing at all today.

did another on line chat with peloton and got the same answer that peloton and Fitbit are working on it.  Obviously it’s an easy fix since it worked yesterday but I think it’s another feature being taken away by Fitbit. 

[mrblank]

I don't know if this helps but in Fitbit setting a for "Health Connect on Today" I noticed an option for showing day from health connect. It seemed to remedy the issue for me getting peloton workouts in Fitbit. I don't remember this option a few days ago.

 

[Caf327]

Thanks but I’m seeing health connect on my Fitbit app.

[BetsyHNC]

So, miracle of miracles, my peloton workouts are showing on my fitbit app again as of today. I logged in and out of the sharing screen on my peloton bike several times over many days using my google account; it finally seems to have stuck. I also logged in/out of the fitbit app on my phone. Oddly, and to my surprise,  I was logged into the fitbit phone app directly - not via Google. I changed that, and the sync now seems to work!🤞🤞🤞

[Caf327]

Ok so log out completely from the peloton bike and logged back in and my
workout showed up.

This is crazy. Yesterday it was back to normal but today with a few
suggestions from the Fitbit community it’s back. Not sure if logging out
and back in everyday will be the way to go going forward. I’ll see what
happens tomorrow.

[Flooder13]

Let’s hope it gets sorted soon.


Sent from my iPad

[Caf327]

🤞

[BetsyHNC]

Slight update. I had to log out/login of the bike and the app again today. Once I did that, my peloton workouts showed up on fitbit. 

[SallyMonella]

Same for me 🙁

[Caf327]

Yes I had to do the same on the peloton bike and it’s syncing over to
Fitbit.

[Caf327]

👍 we shouldn’t have to log in out everyday.

[BetsyHNC]

Exactly! At least there is some version of syncing happening!
Sent from my iPhone

[TracyF3439]

I just noticed it wasn’t syncing after a yoga class today.  I revoked the access to peloton from Fitbit and was going to re-connect it and was having trouble so came here then saw this.  Ugh.  

[Caf327]

When I first did a chat on line with Fitbit a few weeks when all this
started they instructed me to revoke Peloton which was a mistake. There’s
no way to add it back but somehow it did reappear about a week later but
still was unable to sync.

I asked Fitbit repeatedly about getting peloton app back on my Fitbit app
and they ignored it. They didn’t know and then referred me to peloton
which isn’t much better with on line help.

[Shikhab]

I had the same issue. However, once you disconnect and connect fitbit from
peloton tablet it reappears in fitbit.

[SallyMonella]

The glass is half full for sure. Unfortunately, the connection disappears and I have to log into Fitbit on the bike before each ride. Now check if the connection stays active if I do two peloton classes without the bike shutting down. Hope it lasts at least for an entire session 🤔

[DeeBlank]

Mine isn’t syncing I have called peloton and emailed and Fitbit no answers except that they are working on it😩