04-03-2015 04:54
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04-03-2015 04:54
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Just got my Fitbit Charge. I linked in my myfitnespal account with no problem. But, when I attempted to link my Withings account Fitbi says invalid user ID and password. I double checked that I had the Withings user ID and password correct, it is, there seems to be some sort of an issue.
Am I doing something wrong? Or, is there some sort of outage?

04-03-2015 11:44
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04-03-2015 11:44
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I am also having exactly the same problem. Can someone please give some advice?
I have emailed both companys so with a little luck we should have an aswer soon. Anyway its good to know I am not the only one.

04-03-2015 14:35
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04-03-2015 14:35
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Its now showing the below.
"Oops! An unexpected error occurred. If it continues please report it at help.fitbit.com."

04-03-2015 18:36
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04-03-2015 18:36
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I am getting a similar error.. I was able to link my Withings profile to my Fitbit profile a week or two ago. I just tried my wife's a couple days ago and it does not seem to cooperate.

04-04-2015 04:23
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04-04-2015 04:23
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@jkessel wrote:I am getting a similar error.. I was able to link my Withings profile to my Fitbit profile a week or two ago. I just tried my wife's a couple days ago and it does not seem to cooperate.
Its good to lnow it worked 2 weeks ago. They need to fix this.
Honestly they should just make a scale that connects to your phone via blutooth. What a stupid desision to make the fitbit Aria scale ONLY conect via Wi-Fi. The only reason I got the Withings one was so I could sync it with my Fitbit app!!!

04-04-2015 04:43
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04-04-2015 04:43
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Stil not working this morning. 😞

04-04-2015 04:55
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04-04-2015 04:55
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@Go_Faster wrote:Stil not working this morning. 😞
Same for me. Also zero responce from support. Lets hope they sort it soon

04-04-2015 11:29
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04-04-2015 11:29
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I just got this responce (see below). Absolutly no use as they have just told me to do exactly what I have already done. Lets hope they get their act togethrer or I am taking my scale back for a refund.
Hello Richard,
We will be glad to assist you into this matter.
We would like you to please follow the advises at help.fitbit.com/articles/en_US/Help_article/Can-my-Withings-scale-link-to-my-Fitbit-account in order to connect Withings with your Fitbit account.
Please let us know if you have additional questions.
Sincerely,
Charles B and the Fitbit Team

04-05-2015 09:42
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04-05-2015 09:42
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Yep, still not working. Seems like an easy fix to me. What's up?

04-06-2015 04:23
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04-06-2015 04:23
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@Go_Faster wrote:Yep, still not working. Seems like an easy fix to me. What's up?
I agrree I expict it is an easy fix for them. Ill call them latrer to try to get a responce. See number below
(877) 623-4997

04-06-2015 09:27
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04-06-2015 09:27
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04-06-2015 09:30
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04-06-2015 09:30
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Unable to authenticate Withings user. Withings server returned the following error: The userid and publickey do not match, or the user does not share its data.

04-06-2015 10:27
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04-06-2015 10:27
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@chefray8 wrote:
Here is the exact message:
Unable to authenticate Withings user. Withings server returned the following error: The userid and publickey do not match, or the user does not share its data.
I called support today and after 30 min they said to try to log in and do it in a few hours.

04-06-2015 17:04
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04-06-2015 17:04
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Just tried. Stil not working.

04-06-2015 17:19
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04-06-2015 17:19
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04-07-2015 05:57
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04-07-2015 05:57
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Still not working. Fix this please!!

04-07-2015 06:00
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04-07-2015 06:00
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I agree, this is becoming a joke now!!!

04-07-2015 06:06
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04-07-2015 06:06
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Why do they not have someone from fitbit commenting on things in this forum!! The support is appauling.
All the emails to is send you a canned responce. All twitter do is say contact support!!

04-07-2015 08:19
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04-07-2015 08:19
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Its working now!!
Yes!!!!!

04-07-2015 10:39
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04-07-2015 10:39
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