Sense 2 not syncing to Strava

[Nix77]

Since Friday my activities logged in the Fitbit app aren’t syncing to Strava. I have logged out of both applications as well as deleting & re installing them, without success. The activities are showing in the Fitbit app with a note saying it hasn’t synced.

Is anyone else having this issue? Or can suggest how I can resolve it?

[Rich_Laue]

Have you tried revoking Strava's permission, then setting up the link with Strava? This is the common way to fix the issue. 

Logging out/in on the apps will not affect the sync, which occurs on the cloud services. 

[Nix77]

Hi Rich

I should have said on my original post that I had unlinked & re linked the account in the Strava app. Is this the action you are recommending? Or is there another option? 

Thanks

[Rich_Laue]

That is it, the only solution we as fitbit users can try. However since the Strava connection is owned by Fitbit. The next step would be to reach out to fitbit support. 

I checked my Strava and see that yesterday's 45 mile ride my brother recorded did sync.

Note: Only GPS recorded* walks, run, rides, will be synced. Make sure that fitbit displays a map. 

*Fitbit may have added more, I'm not sure of 

[Nix77]

Thanks very much. I think you’re right, Fitbit support is my next step.