SparkPeople not syncing

[Terri77]

My FitBit stopped syncing with my SparkPeople app on Monday. I didn't do anything to change the settings. SparkPeople is seeing restricted permissions but I have gone in several times to reauthorize the app & all permissions are checked. Help!

[RobertoME]

Hello @Terri77, let me give you a warm welcome to the Fitbit Community. I'm wondering if there is any information in specific is not syncing or is it overall your accounts are not sharing data?

It's important to keep in mind which information syncs Sparkpeople with your Fitbit account, since this play an important role at the moment to use other integrations:

What syncs?
Fitbit > Steps > SparkPeople
Fitbit > Distance > SparkPeople
Fitbit > Calories > SparkPeople
Fitbit > Sleep > SparkPeople
Fitbit > Weight (including Aria) > SparkPeople
SparkPeople > Food > Fitbit

If some of this stats or all are not syncing, the best to try is to revoke the access ans start from scratch again.

- Go to your Fitbit.com Dashboard, click the gear icon in the upper right corner and select "Settings" from the drop-down menu.

- Click on "Applications" on the left side of your screen, and then click on "Revoke Access".

- Once you've done the above, please go to http://www.sparkpeople.com/.

- Click the Connect Accounts button. You’re returned to the Fitbit Settings page on the SparkPeople site.

- At the bottom, adjust your settings as desired.

If this is not working I recommend reaching out to their Support Team directly for more help.

Let me know how it goes, I'll be around in case you need more help.

[Terri77]

The syncs seems to restart spontaneously Thursday, thanks for your assistance.

[RobertoME]

Hi @Terri77, this is great, I love to hear great news and I'm happy the integrations is working again. Thank you for keep me posted and don't forget to visit our Discussion boards.

Stay awesome and hope to see you again.