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Steps from Charge 4 not syncing to lose it

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My steps stopped importing into my Lose It app. I use to notice a delay but now I don’t see any steps.

 

 

Moderator edit: subject for clarity

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Hello @onelovelexy, welcome to the community forums! 

 

From Fitbit to Lose It, you're able to sync your steps (only if steps goal is set up in Lose It) For more information, please click here

 

If the apps are not syncing correctly, my suggestion is to perform the following steps to reset the connect between both apps. 

 

1. Tap the Today tab , and tap your profile picture.
2. Scroll down and tap or click Manage Data > Manage 3rd Party Apps.
3. Log in to your Fitbit account.
4. Tap Revoke Access to disconnect an app from your Fitbit account.

 

After this, please re-connect both apps. You can get more tips here

 

On a side note, I've moved your post to another thread to keep our forums organized. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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