Steps in Endomondo

[BrianWJoh]

Hi, 

I have a problem with the steps in Endomondo when Sync. with Fitbit 4. In Endomondo the steps are logged as training. 

When I participate in a challenge the steps are incalculated in the minuts even though I have said no to steps being transferred between Fitbit and Endomondo. As a result I have removed the connection between Fitbit and Endomondo but I would like it to work.

[Rich_Laue]

I'm not sure what it is that you want to work, but to see what Endomondo retrieves from Fitbit go here. 

Fitbit has no control over this link or what endomondo does with your data. 

[BrianWJoh]

Ok, but if you/Fitbit do not sync. with endomondo meaning if data from
Fitbit is wrongly reg. in Endomondo you have a problem because I if am not
able to use Fitbit together with Endomondo then I will have to return it
and buy another one which can do it.
The link you sent me I have already tested it and even though I have said
no ti transfer steps it did anyway so when I am looking in Endomondo it
says I have in 3 hours walked 2,000 steps. I have walked 2,000 steps but
that was not training and I have to delete the post in Endomondo. Because
of that I have to disconnect Fitbit and Endomondo and that is not god.

[Rich_Laue]

Have you contacted Endomondo yet? If someone purchases an accessory for their car made by Ford from company XYZ, do they go back to Ford and complain that what I bought from XYZ doesn't work? Would it not be better to countact XYZ? 

[BrianWJoh]

But when I got the Ford I was told that it could communicate with Endomondo
without trouble. That is untrue.
Basically Fitbit thinks, not our problem - to bad so sad, go away.

[Rich_Laue]

Fitbit is aware that Endomondo is in charge of the link. 

On fitbits the only thing we cn suggest is to, through Fitbit revoke access to Endomondo, then through Endomondo link it back up. 

I assume this was all ready tried. 

After contacting Endomondo if they need to they can reach out with specific error messages. This is something the Fitbit user will not be able to do. 

Fitbit also does not have access to Endomondos computers and will not be able to help with this problem. 

Sorry if your getting the impression that Fitbit doesn't care.