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Steps not syncing to MFP, tried solution, didn't work

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‎04-14-2016 20:54

‎04-14-2016 20:54

Hi, I followed the instruction to revoke MFP access through the FitBit dashboard. Then, I clicked the link to "instructions" on how to reconnect the two apps. There are no instructions, only a page where I can either select learn more about MFP or install MFP. I already have MFP. Went back to MFP and discovered the steps had actually started syncing--but too late!--the iPhone processing circle started spinning, and away went the steps. Went to the MFP app page. Tapped disconnect for FitBit, then exited, re-entered, and tapped connect. Tried choosing different sources for step count, then switching back to FitBit. Deleted MFP, reinstalled. Turned phone off and back on. Went back to settings on FitBit dashboard to un-revoke access. But I can't, because once I revoked access through the dashboard, it appears it was for good. Looking for an answer that has either more detail or links to actual instructions instead of a picture of the MFP app. Please no canned answers...or check the link to the instructions first...
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‎04-16-2016 08:25 - edited ‎04-16-2016 08:26

‎04-16-2016 08:25 - edited ‎04-16-2016 08:26

Hello @tortugita718, good to see you around. It might be a little tricky to re-associate the two accounts after their access were revoked. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal. On this screen you should be taken to the third party apps that you can associate. Look for MFP app and then select "Learn more". Log on your account and then select "Apps" on MFP tool bar.

 

Once you have selected this option you should see the following screen:

MFP.png

Select the Fitbit App and press the option "Get" this will associate both of your accounts again.

 

Although I'm pretty sure you figured out and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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