Stopped syncing weight from Yolanda

[AESA17]

My Fitbit has stopped syncing with my home scale. I use a brand/app Yolanda and although I deleted the app and reset everything fitbit hasn’t recognized new weight entries in weeks. 

Many restart suggestions from the Fitbit end?

[HeydyF]

Hey @AESA17, let me give you a warm welcome to the Community!  Let me tell you that the app Yolanda, isn't compatible with Fitbit so even though I appreciate the steps you tried to connect it, as long as it isn't compatible, is not gonna work. Now let me ask you this, you mentioned that it stopped working with your home scale, so, what is the scale that you have? I'm asking because currently, the only scale that syncs with us is the Nokia withing. 

There are tons of apps that use our Open API to integrate their service with ours. The best way to tell if an app is compatible with Fitbit is to go to the third party site (or app) and poke around their settings to see if you can connect Fitbit. You can also browse their site for information or contact the app owner and ask if they integrate with Fitbit.

You can take a look at this link to see the app that Fitbit works with. In addition, I'd like to suggest you to go to our Feature Suggestions board and request this app to be compatible, so our team can take a look and maybe take it into consideration in the future. 😉

I hope this helps! Let me know if you have further questions!

[AESA17]

I’ve been syncing the Fitbit through the Yolanda app and my Yolanda scale for 9 months now - that’s what I mean by it stopped working. It was working just fine until two weeks ago.
Thoughts?

[HeydyF]

How are you @AESA17? Thanks for the clarification my friend. If the app Yolanda used to be working fine with your Fitbit account, then I suggest you to try the following:

- Make sure that both apps are updated

- Try unlinking/re-linking the Yolanda app

If the issue persists, then please get in touch with Yolanda app directly. 

Let me know the outcome! 

[SunsetRunner]

Hello,

is there any news on this issue, i have the same problem, except that i have the ionic new and yolanda not synching with fitbit

thanks in advance.

Joschi

[HeydyF]

Hey @SunsetRunner, welcome aboard! We don't have any update yet, but in the meantime, as I preciously mentioned my friend, I'd like you to take a look at the following: 

- Make sure that you have the latest version of the Fitbit and the Yolanda app

- Try to un-link/re-link the Yolanda app on your Fitbit account. 

Get in touch directly with Yolanda app to get further assistance. 

Let me know how it goes! 

[SunsetRunner]

Dear Heydy,

thanks for your quick replay, i just got an update for the app (Yolanda) and now ist working fine.


Kind regrds
Joschi Punke

[HeydyF]

Thanks for getting back to me @SunsetRunner!  Sounds pretty cool that Yolanda app is working fine again. I appreciate the update, since it could help other users with the same issue, to solve it. 

Feel free to keep me posted if you have further questions! 

[SunsetRunner]

Hi there,

my new question is if there is a possibility to store your statistic
settings, exsample for biking. I always have to set it up again (upper row
actual time for exsample) what i would see on my watch. when i start a
training again it is like reseted.

kind regards
Joschi

[Squx]

Hi I had the same problem and found that Apple's Health app had also got access (I don't know how) to my Yolanda data. I switched off access from apple health and my Yolanda resumed connecting to fitbit. Hope this works for you.

[spectorspy]

Thanks! Switching off the Heart app on iphone worked!

[HeydyF]

Hey @spectorspy, let me give you a warm welcome to the Community! Thanks for that update, and for sharing it. This might help other users with the same issue, to solve it. 😉 

Have a nice day!