01-31-2018 17:35 - edited 02-01-2018 17:02
01-31-2018 17:35 - edited 02-01-2018 17:02
Hi Strava users- I've merged a few posts together. We are aware that the integration between Strava and Fitbit is currently down and hope to have this resolved shortly. I will update this thread as soon as I hear more. Thanks very much for your patience!
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01-29-2018 09:16
01-29-2018 09:16
Hi all,
So yesterday I started using a different phone (Xaomi Redmi 4x) with Fitbit and strava.
Regular Fitbit activity syncs just fine; it recorded my cycling activities, my walk etc.
However it did not (what I'm used to) sync to Strava. I wasn't expecting this to be relevant to my device since it all goes through fitbit servers as far as I am aware.
Well since that seems to fail now I tried resetting my fitbit/strava connection.
Thus I went into the strava app, unchecked connected devices fitbit. And on the fitbit website I revoked strava access. (Can't do that on my phone).
Now I can reconnect them but fitbit responds:
https://strava.fitbit.com/auth/fitbit?code=1fb7ba8c0b7d5c6f1c9b93556a58315713463f32&state=MlBunMNIrF...
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
This obviously being an error on the fitbit side, unfortunately no other error logging or stacktrace. What can we do to resolve this? I get the feeling this is because of an corrupt account or something. Also after this request both strava and fitbit report that the connection has been made.
01-29-2018 09:20
01-29-2018 09:20
My run is on fitbit but I can't get it to upload to strava as the link between the two seems to be down and I get an error message when I try to deactivate and reactivate.
01-29-2018 09:22
01-29-2018 09:22
01-29-2018 09:31
01-29-2018 09:31
wrote:My run is on fitbit but I can't get it to upload to strava as the link between the two seems to be down and I get an error message when I try to deactivate and reactivate.
Yup, looks like you have to upload your run to Strava for now.
01-29-2018 09:50
01-29-2018 09:50
01-29-2018 09:51
01-29-2018 09:51
I’m getting the same
01-29-2018 09:59
01-29-2018 09:59
Same problem here. Worked fine Saturday then done a bike ride & the info hasn’t transferred to strava. Tried deleting the link between the two but getting the same error as you when I try 😞
01-29-2018 10:02
01-29-2018 10:02
01-29-2018 10:10
01-29-2018 10:10
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"
same here, been a problem all day, any news Fitbit ?
have uninstalled link as other post suggested, but now get error message as above.
01-29-2018 10:12
01-29-2018 10:12
I'm having issues too! my run from today hasn't gone over from fitbit to strava and the dashboard wont let me export it to put it up manually.
01-29-2018 10:17
01-29-2018 10:17
error 500 is a server level issue at Fitbit. No amount of uninstall or re-install of apps or software on a consumer end should have any affect.
01-29-2018 10:19
01-29-2018 10:19
Same error here when trying to reconnect strava and fitbit
01-29-2018 10:31
01-29-2018 10:31
I’ve got exactly the same, I wouldn’t mind apart from it was a decent 10k run
i cant even see how to upload the file to Strava. I’m so annoyed
Are you planning on just repeatedly trying ?
01-29-2018 10:41
01-29-2018 10:41
Observing same error at my end as well starting today morning.
01-29-2018 11:48
01-29-2018 11:48
Has anyone contacted Fitbit or Strava yet?
@AndrewFitbit would you have any insight?
01-29-2018 11:52
01-29-2018 11:52
Same problem here, from this morning no sync from fitbit to Strava.
I wrote to the Fitbit helpdesk and they said that it is a Strava problem... I hope they will fix it soon
01-29-2018 11:54
01-29-2018 11:54
wrote:Same problem here, from this morning no sync from fitbit to Strava.
I wrote to the Fitbit helpdesk and they said that it is a Strava problem... I hope they will fix it soon
ask Strava what they think about that. I am sure you would get the answer that it is Fitbit
01-29-2018 11:54
01-29-2018 11:54
I'm getting the same message : (
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
01-29-2018 12:47
01-29-2018 12:47
I’ve been out for a ride tonight and Strava hasn’t picked it up with the same error code
01-29-2018 14:10
01-29-2018 14:10
The Problem seems to be resolved ?