Strava and Fitbit Syncing

[KateFitbit]

Update 2/1/2018: We have been made aware that the syncing issue with Strava has been resolved. If you are still experiencing issue, please let me know. Thanks everyone for your patience and reports!

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Hi Strava users- I've merged a few posts together. We are aware that the integration between Strava and Fitbit is currently down and hope to have this resolved shortly. I will update this thread as soon as I hear more. Thanks very much for your patience!

[mathijssegers]

Hi all,

So yesterday I started using a different phone (Xaomi Redmi 4x) with Fitbit and strava.
Regular Fitbit activity syncs just fine; it recorded my cycling activities, my walk etc.

However it did not (what I'm used to) sync to Strava. I wasn't expecting this to be relevant to my device since it all goes through fitbit servers as far as I am aware.

Well since that seems to fail now I tried resetting my fitbit/strava connection.

Thus I went into the strava app, unchecked connected devices fitbit. And on the fitbit website I revoked strava access. (Can't do that on my phone).

Now I can reconnect them but fitbit responds:

https://strava.fitbit.com/auth/fitbit?code=1fb7ba8c0b7d5c6f1c9b93556a58315713463f32&state=MlBunMNIrF...

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

This obviously being an error on the fitbit side, unfortunately no other error logging or stacktrace. What can we do to resolve this? I get the feeling this is because of an corrupt account or something. Also after this request both strava and fitbit report that the connection has been made.

[EFPKeep]

My run is on fitbit but I can't get it to upload to strava as the link between the two seems to be down and I get an error message when I try to deactivate and reactivate.

[Pierrel]

For some reason that even work for me... not sure what I'm doing wrong

[Boost01]

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wrote:

My run is on fitbit but I can't get it to upload to strava as the link between the two seems to be down and I get an error message when I try to deactivate and reactivate.

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Yup, looks like you have to upload your run to Strava for now.

[Johnsyd]

Error message when I tried to flow onto Strava was:-
“statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
And yes, the map was displayed on my fitbit page.

Sent from my iPad

[nilz3000]

I’m getting the same

[Jonnyguitarman1]

Same problem here. Worked fine Saturday then done a bike ride & the info hasn’t transferred to strava. Tried deleting the link between the two but getting the same error as you when I try 😞 

[mathijssegers]

Allright good to know then It's a coincidence that I got a new device.

[vamostony]

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"

same here, been a problem all day, any news Fitbit ? 

have uninstalled link as other post suggested, but now get error message as above. 

[mollyandagnes]

I'm having issues too! my run from today hasn't gone over from fitbit to strava and the dashboard wont let me export it to put it up manually.

[Boost01]

error 500 is a server level issue at Fitbit. No amount of uninstall or re-install of apps or software on a consumer end should have any affect.

[vikiwouters]

Same error here when trying to reconnect strava and fitbit

[RachieD]

I’ve got exactly the same, I wouldn’t mind apart from it was a decent 10k run

i cant even see how to upload the file to Strava.  I’m so annoyed 

Are you planning on just repeatedly trying ? 

[b474]

Observing same error at my end as well starting today morning. 

[Rich_Laue]

Has anyone contacted Fitbit or Strava yet? 

@AndrewFitbit would you have any insight? 

[Dian84]

Same problem here, from this morning no sync from fitbit to Strava.

I wrote to the Fitbit helpdesk and they said that it is a Strava problem... I hope they will fix it soon

[Boost01]

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wrote:

Same problem here, from this morning no sync from fitbit to Strava.

I wrote to the Fitbit helpdesk and they said that it is a Strava problem... I hope they will fix it soon

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ask Strava what they think about that. I am sure you would get the answer that it is Fitbit

[Baldwelshman]

I'm getting the same message : (

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

[Shaun68]

I’ve been out for a ride tonight and Strava hasn’t picked it up with the same error code

[vamostony]

The Problem seems to be resolved ?

1. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts