Strava and Fitbit not syncing

[Siobhan77]

I cannot sync my Fitbit/Strava since yesterday.. this is very frustrating when wanting to compare activities.. I have teed disconnecting and re connecting accounts with no joy... please give me some insight? 

Moderator edit: Clarified subject

[raduenoiu]

Hi Siobhan, can you provide more details on how did you disconnect and reconnect the apps? The proper way to disconnect is by revoking the Strava + Fitbit app from both your Strava and Fitbit accounts.

For Fitbit account on the website you need to go to settings -> applications, find Fitbit+Strava app and click Revoke Access.

For Strava is pretty similar go to settings -> My apps -> revoke access. Settings menu can be accessed from top right corner on the web site under the small icon with your profile picture.

After disconnecting from both accounts you can go to strava.fitbit.com and reauthorise the application making sure you that for Fitbit you always allow access to your profile among other options (allow all - recommended). 

Please let me know if it works

Thanks!

[Siobhan77]

I revoked access on both applications. I uploaded recent activities on strava by downloading file on Fitbit web page. This seems to have rectified the sync issue. Thanks for your reply.
Regards
Siobhan

[LanuzaFitbit]

Welcome to the Forums @Siobhan77. Thanks for being around to help @raduenoiu!

@Siobhan77 Thanks for  trying the steps that have been mentioned and for exporting the information on your own as a work around.

To clarify the situation I'd like to ask you some questions:

• What information are you trying to sync? Are you mainly looking to sync from Fitbit to Strava or the other way? Or both?
• When did this start happening?
• Have you made sure that both your Fitbit app and your Strava app are up  to date?

Look forward to your reply.