07-09-2019
08:52
- last edited on
07-13-2019
16:34
by
SilviaFitbit
07-09-2019
08:52
- last edited on
07-13-2019
16:34
by
SilviaFitbit
Hi!
I have used my Charge 2 for over a year and it works fine. I have recently connected it to Strava to access more running stats. However, this has caused several issues in my Fitbit app.
Steps for every day are recorded as an activity in Strava, which is not useful for me. Also, Fitbit seems to sync this activity back which shows up as a manual walk starting at 02:00 every night. This results is thousands of extra steps at night time! How can I remove the syncing of steps from Fitbit to Strava?
Also, what are the pros and cons with tracking running and biking activities i Strava vs in the Fitbit device? When I track in Strava I don't get any heart rate or calories. The distance is also slightly different between the two.
Thank you!
/Jenny
Moderator edit: Updated subject for clarity
07-13-2019 16:34 - edited 07-13-2019 16:37
07-13-2019 16:34 - edited 07-13-2019 16:37
Welcome to the Community @Luinel. It's great to hear that you connected Fitbit and Strava. Sorry for the delayed reply.
Strava is a service used to track exercises. Activities from Strava are synced over to Fitbit as manually logged activities and don’t include GPS or heart rate data from Strava. Only GPS data recorded with a device will be synced to Strava. Exercises recorded with the Fitbit app or don’t have GPS data are not synced to Strava.
Note that after linking your accounts you may see some differences in the way data is calculated for your exercises on each site. For more information, see Strava's Calorie Calculation article.
Your activities should be the ones that will sync to Strava and not your everyday steps, you can learn more about it by checking this article: How do I connect my Fitbit account with another app?. Can you provide me with a screenshot of the data that you're seeing in Strava?
I'll be around if you need further assistance.
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07-18-2019 12:12
07-18-2019 12:12
07-20-2019 13:22
07-20-2019 13:22
Thanks for getting back @Luinel. Sorry for the delayed reply.
I'm glad to hear that your information is syncing now. It looks like the screenshot didn't attach, please follow these steps to attach a screenshot to your next reply.
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-27-2019 04:53
07-27-2019 04:53
Hi again,
Please see the attached screenshot.
/Jenny
07-30-2019 10:12
07-30-2019 10:12
Thanks for getting back @Luinel. Sorry for the delayed reply.
I appreciate the screenshot shared. Based in what you mentioned and in what I could noticed in the screenshot shared, it seems that the data that's syncing is only the activity tracked and not the daily information you have in your Fitbit Dashboard.
Let me know if you have any additional questions!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.