Strava set up/syncing issues

[ErickFitbit]

Fitbit Update 11/03/15 02:13 PM: Everyone -- The Strava and Fitbit integration issues have been resolved. I am closing this thread from further discussion for organizational purposes.

If you're still experiencing issues, I recommend revoking access to the integration and reconnecting by following the steps outlined here.

Thank you to everyone who took the time to report this issue and for your patience while we worked to get it resolved in a timely manner! Now it's time to get out and ride! 

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Fitbit Update 10/21/2015 3:54 PM:If you're continuing to experience syncing issues between Fitbit and Strava, please check out Strava's response and follow these troubleshooting steps:

1. Have you tried reconnecting your accounts, syncing your Fitbit tracker, and waiting an hour?
2. Have you confirmed that you are not recording a duplicate exercise in the Strava app and Fitbit app/device simultaneously?
3. Have you confirmed that you are recording a GPS exercise with your Fitbit? (Only exercises with GPS on Fitbit will be sent to Strava).
4. Have you confirmed that you recorded a new exercise after connecting you accounts? (Previous exercises won’t be uploaded. You can use the TCX export from Fitbit to upload older exercises manually).

If you've made sure of all of the above and your activities are still not syncing between Fitbit and Strava, please fill out this form to send your Strava athlete ID to us so Fitbit can continue to investigate.

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Fitbit Update 10/19/2015 3:18 PM: I've been in contact with our API Team and they are still looking into the issues everyone here has reported! I appreciate all the feedback!

I apologize for the delay in getting this issue resolved but can confirm that we are actively working on getting everyone back on track! Thank you for your continued patience! 

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Fitbit Update 10/16/2015 3:59 PM: Please check out what syncs between Fitbit and Strava and some troubleshooting tips that should help get you back on track:

What is synced to Strava from Fitbit:

• Exercises with GPS data recorded with Fitbit will be sent to Strava (Heart rate data will be included when it's available). 
• Exercises recorded with Fitbit's app or devices that do not include GPS data are NOT currently sent to Strava

What is synced to Fitbit from Strava:

• • Exercises recorded in Strava will be synced to Fitbit as manually logged activities, but will NOT include GPS or heart rate data from Strava

If you are still unable to sync your data between Fitbit and Strava or vice versa, try the following troubleshooting steps:

1. Log in to your Fitbit dashboard
2. Click the gear icon on the top right corner
3. Click "Settings"
4. Click "Applications" on the left side
5. Click "Revoke Access" under the "Fitbit + Strava" app
6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts

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Fitbit Update 10/16/2015: Hey all, we're continuing to monitor this issue! It doesn't seem as it is resolved for all users yet, some have reported that after a delay it work but it shouldn't take forever. Rest assured that the API team is still working on it! You can expect an update from me early next week, hopefully with some good news.

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Fitbit Update 10/14/2015: Hey everyone -- our team has been looking into the issue with syncing your Strava data over to Fitbit. To pass along information to the engineers working on this issue, are you still experiencing issues with syncing and connecting Strava to your Fitbit account? If so, please try to unlink Strava with your Fitbit and relink it again before replying. Looking forward to your responses! Thank you!

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Fitbit Update 10/06/2015: We've received reports that users are unable to set up or sync between their Fitbit and Strava accounts. I have forwarded your information to our Product Specialist Team who is currently looking into this issue. Thank you for your patience as we work to resolve the issue ASAP.

[Macieksa]

Well, if you read that other thread, they are aware and trying to fix it...

Would have been nice to get a notification mail that it's not workiing or being looked at. promo mails seem to get sent...

[SOULEMAN]

Thank you for starting this discussion, I am having the exact same issue. I think I ran my all-time fastest mile tonight, but won’t be sure until tonight's run syncs to Strava.

[Baltoscott]

@ErickFitbit - add me to the list those with Strava activities not showing on Fitbit. The last ride that synced over was on 10/1. My 10/5 ride and those after have not come through.

[jorang]

I don't use the Strava to Fitbit sync, but would like to add myselves to the list of users experiencing problems with the Fitbit to Strava sync.

Last activity that synced was on the evening of oct 11th...

[sumansutra]

My work out on Fitbit did not appear on Strava. Since morning until night still has not done. Why?

[cavalry03]

tried to link using the strava.fitbit.com; process begins goes to authorize sharing data; but after clicking confirm..goes to a error webpage....both fitbit and strava show authorized to read/write..no data transfer....understand non-gps data will not display in Strava....

thoughts? Tried to disable and re-connect

[NickMonger]

Hello,

Since Sunday my activities are not being synced on Strava. Can you please investigate?

Thanks

[SunsetRunner]

Hi @cavalry03

Have moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

Your post will get more attention here.

Wishing a wonderful day

[RHipp]

same issue.  I have fitbit to strava linkage but strava to fitbit not working.  I get the activity synced across but its no longer showing up in the exercise area.   tried unlinking, relinking, logging out and in etc... no luck

[Pam82]

I'm having the same issue. I just started using Starva this week to map my bike rides, but its not synce the 2 apps at all. Help!

Also, I keep getting this error when I try to reconnect my apps

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

[frankieyan]

Same thing here, my run in fitbit isn't syncing to strava, and reconnecting through the integration page returns a 500 error. Any ETA on the fix?

[SOULEMAN]

Is there anything users can do to assist the engineers resolve the Fibit/Strava sync issue?

[bt085]

Hi Erick,

I gather at this time there is no update?

Just to add weight to the discussion my issue is I have the surge and went for a run and it didnt link to strava. two nights ago it did on my first test, but last night it didnt.

regards

[Robbie_V]

Same problem here!

[Manoskriti]

I press connect but it doesn't work. What is going on.?

[Manoskriti]

Hello . I am trying to connect my Fitbit app with strava app via iOS and I can't . It says that connection failed . What is going on .??

[sargiles]

Mine don't sync either. Is there anybody from de tech team to give an explanation?

[Brockway-b]

I also tried last night and this morning and receive and error after logging into my Fitbit account.

[walkerfenton]

I'm trying to connect fitbit with strava and the system is throwing a 500 error after I click on the 'connect' button. Is this on someones radar to fix?

thx

[Pam82]

Mine arent syncing up either. I get an error