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Syncing issue with MyFitnessPal and Fitbit

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Hi, I’m at my wits end with this, hoping someone can help! My Fitbit recently appears to have real issues syncing to MFP, which is pretty much the sole reason I got the Fitbit. I have synced and unsynced, removed and then granted access, but my steps stubbornly refuse to update! I find this really frustrating, can anyone please advise? 

 

 

Moderator edit: subject for clarity

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Welcome to the Fitbit Community, @Annabelw10

 

I appreciate your participation in the Forums and sharing that your Fitbit and MyFitnessPal accounts aren't syncing. Thank you for your efforts to resolve this, I totally understand how frustrating this is for you. Please confirm if you've tried the following:

 

  1. Please confirm that your Fitbit device is syncing.
  2. Revoke access to the integration with MyFitnessPal: 
  • Tap the Today tab and tap your profile picture. 
  • Scroll down and tap Manage Data > Manage 3rd Party Apps.
  • Log in to your Fitbit account.
  • Tap Revoke Access to disconnect an app from your Fitbit account. 
  1. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal. For more information, please see How do I connect my Fitbit account with another app?

After relinking, you can verify that your accounts are syncing by using one of the following data points:

 

  1. On Fitbit you can check for your meal summary and logged activities from MyFitnessPal.
  2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes. 

Let me know if the issue persists, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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