01-06-2016 17:23
01-06-2016 17:23
I'm trying to sync my FitBit Charge to my Ovia Fertility App on my Iphone 6.
When I go into Ovia, I go to Devices and Apps then I click on FitBit Charge then hit Connect. I put in my email and password and then hit Allow. It "thinks" for 2 seconds and brings me right back to the Devices and Apps page. It never connects and doesn't say why it never connected. I can do it 40 times and it does the same thing each time. Why wont it connect?
When I log into Ovia App via the web.... I go to devices.... there isn't even an option to pick a FitBit Charge. WHY? I'm so confused.
01-06-2016 17:56
01-06-2016 17:56
When you hit connect it should take you to Fitbit, this is where you tell Fitbit that it is ok to connect.
Does Ovuline have a help line? It sounds as of the problem is on there end, but first try and connect using the conputer. Ovline connects to your Fitbit account, not the Fitbit app.
02-13-2016 09:32
02-13-2016 09:32
I was able to get Ovia to connect to my FitBit Charge but there is no data being synced and written to Ovia. I have contacted Ovia support and not received a reply. Under devices it shows the sync icon, but it is not moving and there's no indication the device is "talking" to the app. I bought the Charge because the app said it was compatible so this is a problem.
02-13-2016 10:21
02-13-2016 10:21
03-02-2016 13:31
03-02-2016 13:31
I'm experiencing the same issue. I've syced my FitBit according to their instructions but no data is being shown. Frustrating!
03-02-2016 14:04
03-02-2016 14:04
03-02-2016 16:36
03-02-2016 16:36
04-12-2016 00:43
04-12-2016 00:43
04-12-2016 07:20
04-12-2016 07:20
05-29-2017 02:29
05-29-2017 02:29
Any fix yet?
05-29-2017 20:16
05-29-2017 20:16
Not that I've seen. Ugh!
12-21-2017 08:27
12-21-2017 08:27
Having the same issue, come on Ovia if it doesn’t work yet don’t advertise it!
12-21-2017 09:42
12-21-2017 09:42
Have you contacted them yet?
12-21-2017 09:46
12-21-2017 09:46
No, it’s a low priority currently. But that’s a great next step when my priorities shift.