01-08-2017 15:25
01-08-2017 15:25
Can someone whos familar with Humana GO365 website tell me how to sync my Charge HR for their award points?
01-08-2017 19:27
01-08-2017 19:27
You have to do the connection through humana.
I did a search of their site for you.
01-09-2017 02:54 - edited 01-09-2017 02:57
01-09-2017 02:54 - edited 01-09-2017 02:57
Thanks for trying, but typical of Humana it doesn't work. My Fitbit is set-up but will not sync with them. I'm starting to think its a ploy to keep people from earning their points. No one there will solve this or even bother to answer.
01-11-2017 13:21 - edited 01-11-2017 13:22
01-11-2017 13:21 - edited 01-11-2017 13:22
Read on Go365 that HR is not awarded points from Fitbit because Fitbit does not record the HR measurements.
01-11-2017 18:05 - edited 01-11-2017 18:05
01-11-2017 18:05 - edited 01-11-2017 18:05
I chatted with someone from the Go365 site this morning who said Fitbit only submits steps and sleep history to them. Unlike Garmin and Polar who also submit heart rate and calorie burn. My husband uses Garmin and gets twice the number of points than me for an hour workout. I'm thinking of going Garmin.
12-18-2018 20:49
12-18-2018 20:49
Go to www.go365.com. Click the Chat icon in lower right corner of screen. (8 am to 8pm)
Fill out the info requested .
Write in "My Fitbit won't sync," and wait in the que until they answer. I have to contact them about every 4-5 days. I am told that if I don't check into your account daily on go365, it could cause it not to sync. They pull up my steps manually from Fitbit, then my account gets updated. My husband's Fitbit is synced daily and he never has to do this. I have also tried calling their customer service from 8A to 8P at
(502) 710-7999. They are always very friendly and work until it is updated. This program works. We walk alot and get a lot of steps. Thus far it has paid off $$$$ as we always get the Walmart gift cards.
It is not a ploy, and the program works well for us.
04-01-2021 07:22
04-01-2021 07:22
I had to manually enter my activity for points
04-01-2021 14:01
04-01-2021 14:01
Fitbit doesn't submit to Humana, Humana uses Fitbit's API to retrieve your data. While they could retrieve the calories burnt, heart rate is not.
04-01-2021 15:21
04-01-2021 15:21
04-02-2021 13:11
04-02-2021 13:11
I just got on the community page when I that others were having a hard time sync Fitbit with Humana. Thank you
04-05-2021 11:07
04-05-2021 11:07
You can also call 1888-219-1396 to report activities via phone 🙂 very easy
02-04-2022 19:20
02-04-2022 19:20
The whole purpose of getting a Fitbit is cause it was supposed to automatically sync to the exercise calendar so I wouldn’t have to take the time to sit on the phone to tell them what should be showing up automatically.