Syncing with HealthyWage

[Domino11]

My steps from FitBit are not syncing to HealthyWage.  I got a new device, but they stopped syncing long before that.  Please help.

Moderator edit: Label

[JuanJoFitbit]

@Domino11 A warm welcome to our Fitbit Community! It's weird that your Fitbit Alta has stopped syncing with HealthyWage. I recommend revoking access from your Fitbit Dashboard and then re-link both accounts again. I'm pretty confident this will get this issue sorted out.

Keep me posted on the outcome my friend and I'll be around! 

[Zombie27127]

My Fitbit Inspire had been connected to healthywage, but isn’t anymore and I have tried and tried to get it to reconnect but to no avail. Help!!

[JuanJoFitbit]

@Zombie27127 thank you for joining us in this thread and our Fitbit Community! Regarding the connection issues that you are experiencing with your Fitbit account and HealthyWage.

Please let me know if you get any error message when trying to connect both accounts. If possible, provide a screenshot of the error message. You can find the steps to add images to your posts in this thread.

Looking forward to your response! 

[Karen-G]

I'm having the same problem. Healthy Wage connects with my Health (Apple) app, no problem. But I'd rather connect to my Fitbit Inspire. When I attempt, the message I get says: "Safari cannot open the page because the address is invalid." I deleted and reinstalled both the Healthy Wage and Fitbit apps, but still got the same message.

[Zombie27127]

Same here. I did find an app that circumvents the problem though called myfitnesssync. It cost me about $6 but it worked for me.

Sent from my iPhone

[LanuzaFitbit]

Welcome to the Forums @Zombie27127 and @Karen-G.

I apologize for the delay in my response. Thanks for sharing your experience on the matter.

@Zombie27127 I'm glad to read that you found a workaround through MyFitnessSync. 

@Karen-G Thanks for sharing those details. In this case, I'd like to recommend that you try get in touch with Healthy Wage directly. Most of these integrations are developed and managed by the third parties themselves. They should be able to take a closer look at what is going on.

Let me know if there are any other questions on the situation.

[BrittanyIrene]

I am having the same exact problem. I emailed HealthyWage and they said they are aware of the issue and are working with Fitbit on it.

[Zombie27127]

Awesome

Sent from my iPad