Syncing with SparkPeople

[SunsetRunner]

Hello! I have a FB One and my tracking information from here is set to link with SparkPeople.com. I love the Bits tracking info going to SparkPeople, but the food tracker coming from there to here is proving to be an issue. The site here does not mirror what is on SparkPeople. When I make changes there to my nutrition tracker, it just gets added to everything that is already here on this nutrition tracker. Is it possible to fix that? Or is that something I will just have to keep watching and correcting? The only thing that comes to here from SP is the nutrition. Can I stop that info coming here while keeping my tracker info going there? I really wish the food tracker here would mirror what I finish the day with there. That would be awesome! The food tracker there is more user friendly for me. Thanks for any help you can give.

[Mcore]

Welcome to the Fitbit Community @SunsetRunner! If part of your data is not being shared properly between the 2 accounts, I suggest you unlink and relink both accounts. Go to your Application Settings and "revoke access" from SparkPeople, then do the following:

1. Go to http://www.sparkpeople.com and log in.
2. Go to http://www.sparkpeople.com/fitbit/connect.asp.
3. Click the Connect Accounts button. You’re returned to the Fitbit Settings page on the SparkPeople site.
4. At the bottom, adjust your settings as desired.

I hope this helps you out! 

[SunsetRunner]

Thank you. I did that and don't think it made any difference, but I will try again.

[Mcore]

@SunsetRunner Have you contacted SparkPeople Customer Support to see if they can also check from their end what is going on?

[SunsetRunner]

The problem seems to be on the receiver side here. I did not think SP could help with that.

[Mcore]

@SunsetRunner If you continue to have issues with your data not syncing, please contact our Support Team so they can give you a hand with this.

They will take good care of you! 

[MsWeezer]

I tried this as well.  Sparkpeople shows it is connected but it isn't syncing information into it.  

[CaseysMomToo]

Thanks, I'll try this!

[Mcore]

I hope this helps you out @CaseysMomToo. Any other questions or comments, let me know. 

[CaseysMomToo]

It worked fine.


Life is short ~ Celebrate every day!

[Mcore]

That's awesome news @CaseysMomToo, keep up the good work then. 

[Joolss52]

Thanx for the help! 

[Mcore]

Thank you for joining the community @Joolss52. Hopefully the information posted in this thread helped you out. If you have any other questions or comments on this, feel free to post back.

Happy stepping!