Thermos Smart Lid App not syncing to Fitbit app

[roger24]

I bought the Thermos Smart Lid, I have the thermos app working on my iPhone, linked my Fitbit account, checked Fitbit to ensure access is granted. Drank a full smart water bottle and refilled it but it will not sync with the Fitbit app ... Can anyone help?

[SunsetRunner · Accepted solution]

You will need to ask over at the Thermos website. Fitbit offers a free API for 3rd party developers to use to integrate their apps, but Fitbit has no control over how that API is used.

[robert_FL]

Welcome to FitBit.  The company that never addresses issues and points the finger at everyone else.

This is an issue with the fitbit app, that they refuse to fix.

[robert_FL]

The only way I could get it to work..

I have had to do thois multiple times...

1. Revoke Access in the dashboard via the web browser.

2. Delete Both Thermos App & FitBit App on my Phone (iOS)

3. Restart Phone.

4. Reinstall Both Apps.

5. Log into fit Bit app.

6. Open Thermos App and reset up your Bottle/Smart Lid.

7. Once the thermos app is properly connected to the fitbit app. Fill your bottle. Pour the contents out in segments as if you were sipping. Once empty, refill bottle.

8. The thermos app shoul show a full bottle with 24oz consumed. After a minute or so, this should have synced to the fit bit app. Mine did not! 

[johnfoster]

Mine does not sync. I have and HR Charge and the Thermos Smart Lid.  It will not sync to the Fitbit App.

Someone at Fitbit needs to get on this. 

[HelenaFitbit]

Welcome to the forums @johnfoster! In this case you'll need to make sure you've tried all the steps in this help article to get your Thermos connected properly. If that still doesn't work, you can contact Thermos for assistance.

Let me know if you have any questions, happy stepping!

[jlorenzo]

After the latest Fitbit app update earlier this month (Jan 18), both Thermos Smart Lid nor Ozmo bottles are synching. They were synching fine before the update. Since Fitbit do not have their own Bluetooth bottle, it would be great if Fitbit could cooperate with third parties in order to get these issues synching sorted.

Many thanks.

[JCTechSol]

Please read the final comment on here. This is still a problem which has been caused by Fitbit's latest update!

[RobertoME]

Hi there @JCTechSol, welcome aboard to the Fitbit Community! Thank you for bring this issue to my attention. If you are having issues to sync Thermos Smart Lid with Fitbit I would recommend to revoke the access from Thermos App and reconnect again your account to reset the integration. To revoke access you need to go to your application settings using the web Dashboard in Fitbit.com.

In the case of Ozmo bottles these are not listed as officially supported, so it is recommendable to contact the developer directly for more help. Note that the update of the Fitbit app will not affect any integration since these integrations are able to connect using our open API.

Hope this helps and stick around if you have other questions.

[jlorenzo]

Thanks for your response!

Julián Lorenzo

[JCTechSol]

Here's my email to Fitbit today;

Roberto,

Can I say how disappointing Fitbit’s Customer Service has been on this case. The immediate response both on the forum, the chat line and below is to immediately assume this is a Thermos problem whereas this is a well-documented issue between you and Thermos which Thermos resolved within one email.

Please can you update your knowledge base so that you can answer these queries properly in the future. The way it works is;

1. Fitbit updates every time the bottle is refilled.
2. If there is a partial update this happen at midnight every day.

It’s as simple as that. This should have been answered in the first contact as the bottle has been around for years now and you should keep a note of support calls you get to help people in the future.

Yours a disappointed customer!

Jase.

[TERESATRA]

Are you saying that fitbit will not show my water intake until I have drank a full bottle? Then it will show oz consumed? It shows nothing for me at all. 

[ibcyn1974]

There isn’t a connection for the Versa

[ibcyn1974]

I really wish I would of come on the forum and read reviews here vs out on the Internet! I think those reviews are paid for! I paid $60 for my bottle to work “1” TIME!! I bought this to make me more accountable for my drinking throughout the day!

[FlowerFan]

I'm finding that one of my problems with the Smart Lid Application integration is that is does not work as I expect.  The writing of Smart Lid data to my Fitbit app does not appear to happen during the day; I believe one person here mentions it occurs at midnight.  If I check the Smart Lid app, it has recorded sips fairly accurately, but if I then look at my Fitbit Versa or even the dashboard online, it shows nothing.  But if I look at my stats for previous days, the data is there.  

BTW- I do NOT think the "Accepted Solution" for this thread is correct.

[Darren-Sharp]

This doesn’t work for me. Is there a solution for the issue? 

[TERESATRA]

What works for is after you first fill your bottle open thermos app and sync it . Make sure it’s connected to fitbit. Drink all, sync to thermos. Then refill . Then check fitbit. If you don’t see it sync to thermos once more.

[Darren-Sharp]

Hi

Many thanks for your reply and advise. Interestingly when I checked my Fitbit app this morning it had picked up my water intake, and now it appears to be syncing as expected! Am not sure what I did, or if it just needed to pass midnight to kick start things into action (I only got the Thermos bottle yesterday).

Fingers crossed it will continuing syncing as expecting

Thanks again for your support.

Darren

[FlowerFan]

Yes, that delayed result was my experience as well.  I expected it to sync immediately with Fitbit as it does with it's own Thermos app, but it does not.  There seems to be up to a day delay.

[AlvaroFitbit]

@Darren-Sharp Welcome to the Fitbit Community! I hope you're doing well!

Happy to hear that your issue was resolved and thank @FlowerFan for all your suggestions as I am sure they will help other members in the same situation.

I'll be around.