03-30-2016 16:52
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03-30-2016 16:52
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03-30-2016 20:08
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03-30-2016 20:08
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I have the same problem. It is very frustrating. Starting Monday 28th, it doesn't record sessions accurately!
03-31-2016 06:56
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03-31-2016 06:56
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03-31-2016 17:00
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03-31-2016 17:00
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same issue here. Frustrating to have the way sessions are recorded change

04-01-2016 23:35
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04-01-2016 23:35
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My boyfriend and I are having the same issue with FitBit recording our FitStar Personal Trainer sessions with inaccurate calories
04-03-2016 16:41
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04-03-2016 16:41
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Any update on this one? Still treating all fitstar workouts as runs (yoga and fitstar)

04-04-2016 10:10
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04-04-2016 10:10
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I have the exact same problem! I did notice on 1/4/16 and has been like that since. Very annoying.
I have searched on the internet for fixes but this is really the only place I can find where people have the exact same problem as me, I tweeted FitBit customer support but am awaiting a reply, will update if I find out anything useful.
04-05-2016 13:47
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SunsetRunner
04-05-2016 13:47
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04-06-2016 10:37
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04-06-2016 10:37
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I've been having the same problem for about a week. I've followed the recommendations to disconnect the apps from each other, then reconnect, but it hasn't helped.
For me, the Dashboard correctly records that I completed a workout, including time started and duration, but it doesn't capture the calorie count.

04-06-2016 12:32
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04-06-2016 12:32
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Hey everyone,
Thanks for reporting this! Our team is aware and they're looking into it. I'll update this thread when I have more information.
04-18-2016 15:51
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04-18-2016 15:51
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04-19-2016 08:22
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04-19-2016 08:22
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I am also having this issue. I hope it gets fixed soon!

04-20-2016 05:03
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04-20-2016 05:03
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Huh...well just like that, it seems to be working properly this morning! I did a Fitstar workout and it logged the correct number of calories burned and active minutes. Glad it's working!

04-20-2016 09:06
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04-20-2016 09:06
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After the most recent app updates, I deleted the FitStar PT and FitStar Yoga apps, then reinstalled them. After the reinsallation, FitBit is again correctly recording workouts, duration, and calories expended.

04-20-2016 11:47
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04-20-2016 11:47
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Hey all,
Our team was able to identify and resolve the issue. Your FitStar workouts should be recording properly again.
Thanks! 🙂

05-09-2016 09:47
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SunsetRunner
05-09-2016 09:47
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My FitStar/FitBit syncing was working fine until today. Now it won't sync any FitStar workouts to my FitBit app. I've done all the resets listed here in the forums, logging out, logging back in, deleting and reinstalling the apps, deconnecting and reconnecting the apps. Nothing is working. I did notice my FitBit app updated Friday night and nothing has synced properly from FitStar since.

06-08-2016 06:49
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06-08-2016 06:49
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Just started Fitstar. Logged on via Facebook. Am only doing the first test workout, and my phone keeps putting up a message that there's a corrupted file and I have to reload. What's up?

