Unable to sync or setup Withings scale

[KateFitbit]

Hi Everyone- I've merged several posts together. 

Our team is currently aware that as of last Thursday, Withing scales users are unable to access the Withings link and may not be able to sync or setup their scale with Fitbit. We are working on a fix and hope to have it resolved soon. Thank you very much for your patience and reports. 

[JMR_80]

@MarreFitbit As has been posted on other questions, the generic "Third Party Integration" instructions don't apply to Whithings healthmate integration, as this isn't managed through the mobile apps, but is a custom integration from the FitBit website.

Previously this was managed from https://www.fitbit.com/weight/withings# however this page now returns a 404 not found error.

Thanks

[BirderOnTheRun]

I have the exact same issue.  The Withings support website had a note on Saturday that said they had a known connection issue, and it had been resolved.  Despite that, it still does not work and I can't find any other information.  None of the original connection links work anymore.

[SunsetRunner]

I have exactly the same problem here ! Please let us know if it works now??? And how ?

[SunsetRunner]

Hello! It does not work at all! Do you have a solution?

[cjw296]

Are you planning on breaking this integration every few months? Certainly feels this way. Perhaps we should just move to other product rather than putting up with this pathetic performance?

[Pcollor]

That’s the issue. Healthmate is no longer showing Fitbit as an app on its menu of compatible apps. Fitbit is no longer showing Healthmate on its menu of compatible apps.

The work together just fine until the last software update. Now there doesn’t seem to be a way of connecting them.

[Grimstead]

Thank you for the follow up

[Phaelan]

same problem.  however i have MFP able to pull weight from Healthmate, but Fitbit isn't taking the weight from MFP.

[nonsequiter]

I was just able to use the link in your post and download historical data.

page had option to unlink my FitBit and Withings accounts eventhough weight had not auto-updated.

Do I also need to unlink, then relink my FitBit and Withings accounts?

Thanks!

[cph015]

Just checked, and the site https://www.fitbit.com/weight/withings is working (not sure if data transfer is though. Haven't checked)

[Grimstead]

I would not unlink, every time this has happened in the past (at least 4
times), it has been fixed and the missed data is uploaded with nothing done
on the user's part. I used unlink the first time it happened and when it
started working again all my historical data was uploaded again & I had to
manually delete all the duplicates (royal pain),

[SamRae_KY]

Mine is working again and I did t have to do anything! Thank goodness!

i just opened the Fitbit app and noticed all the backlogged weigh-ins and my manual weight entries were in there. So happy this has been fixed, hopefully for everyone!

[SamRae_KY]

My apologies for the typos in my first message. I was very excited about this being fixed when I was typing it 😂

[Phaelan]

Not working yet for me

[kmarsden]

It seems to be working this morning.  Thank you for fixing it.

Can you explain what happened and how you will avoid similar failures in the future? It seems that historically the Withings link has been quite fragile and this seems like a good time to identify why and add regression tests to make sure it doesn’t happen again.

Thanks!

[cjw296]

https://www.fitbit.com/weight/withings is back, but says my last sync was 10th Sept. I wonder when it'll catch up? And yeah, like everyone else, I'd love to know why this keeps happening every few months...

[DVCnerfherder]

I saw the integration link was up again and so I unlinked and re-linked my accounts and my Withings data uploaded to my Fitbit profile with no issues.

[HWilliam]

Mine worked this morning without my doing anything. I'd gone to enter the info manually and saw it was there. 

[KateFitbit]

Hi everyone - we have a fix in place, please let me know if the issue has been resolved. 

As to why this happens, I don't have an answer other than as a 3rd party product, when something changes on their end, and we don't know about it, it takes a bit of time to update on our end. Not the best answer or outcome, but that's what appears to happen.  

[HWilliam]

It worked fine for me this morning on iMac and Android 10 on Pixel 3XL.