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Unable to sync or setup Withings scale

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‎08-20-2020 19:28

‎08-20-2020 19:28

My Withings scale has been syncing fine until early afternoon eastern standard time Thursday, August 20th, 2020.

 

I've disconnected the link and tried resynchronization and if doesn't appear to pick up any new data/unsynchronized data.

 

Would anyone know if there's a current outage?

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Accepted Solutions

‎01-25-2022 15:42

In response to crazy_vag

‎01-25-2022 15:42

Hello everybody. Thank you for visiting the Fitbit Community.

 

I'm sorry to hear about the difficulties you experienced to sync Withings scale. Thank you for the time you spent trying to find a solution.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

If you are having difficulties to sync your Withings scale, please revoke access to your Fitbit account and link it once again. For instructions, please visit this site.

 

I am going to close this thread since it is too old, but if there is anything else we can help you with, please don't hesitate to start a new topic.

 

Have a nice day.

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452 REPLIES 452

‎08-21-2020 01:36

‎08-21-2020 01:36

My integration stopped working aswell.

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‎08-21-2020 05:10

‎08-21-2020 05:10

i'm seeing the same problem.  Yesterday morning (August 20) the synchronization was working but it hasn't worked since.  I've tried the same steps (force download, unlink and relink accounts) but nothing has worked.

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‎08-21-2020 05:13

‎08-21-2020 05:13

Same here. It stopped after 630 central as I do have one sync from Thursday morning but nothing since

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‎08-21-2020 08:47

‎08-21-2020 08:47

To add:

When trying to re-setup the link I get the following answer:

Congratulations, your Withings profile has been successfully linked to your Fitbit account.

 Import all my historical measurements from Withings.
(Please note, that if you have two measurements for the same day, we will update your Fitbit measurement with Withings).
 Don't download historical measurements at this time.
(You can always come back and do this later).

When selecting "Import all my historical measurements from Withings" the system thinks for a moment "Please wait..." and kicks me back to the the same landing screen again and forces you to "Don't download historical measurements at this time."

Once selected I would try to:
Download Withings Data (Import all your historical Withings data into Fitbit).
However, it stays stuck at "Downloading data from Withings. Please wait..." and I'm given an error about an hour later that it failed.
Best Answer

‎08-21-2020 09:24

In response to hannan_n

‎08-21-2020 09:24

Same here, stopped syncing, and in https://www.fitbit.com/weight/withings it says:

 

Uh Oh! We were unable to update Fitbit with your Withings' measurements.

Some things that might solve the issue:

  • Click "Download Withings Data" on the left.
  • Go to www.withings.com and make sure that your account is set to "Enable weight data sharing" in "Share / Publish on the web" section.
  • Click on "Unlink my accounts" on the left and then relink it.
  • Contact Fitbit customer support.

I've tried the download and unlink/relink with no success. I didn't find a "Enable weight data sharing" settings in withings.com, but the scale is sharing with LoseIt so I assume that part should be fine.

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‎08-21-2020 11:08

In response to hidden_name_

‎08-21-2020 11:08

Same. I can't find "enable weight sharing" on the Withings site. 

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‎08-21-2020 11:45

In response to hidden_name_

‎08-21-2020 11:45

I followed same step and got same issue. This issue often happens so the tech team knows how to fix it fast. Hopefully they recognize the issue. 

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‎08-21-2020 19:03

‎08-21-2020 19:03

Ditto. I even went as far as unlinking the accounts, logging off then on, relinking to no avail like in the 2019 thread where this happened. I know my charge hr 3 got a big update yesterday 20 Aug so I bet something on the backend broke if they were getting ready for that push 

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‎08-22-2020 01:22

In response to hidden_name_

‎08-22-2020 01:22

Same issue, can someone @Fitbit pik this up please??

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‎08-22-2020 02:16

‎08-22-2020 02:16

Exactly the same day it happened to me. 

have been going through all older threads and the connection wizard method isn’t working even after rebooting the phone and disconnecting all the apps from each other. It can link the accounts fine, but the point it gets stuck on is the importing data from Withings. Seems like it goes into an infinite loop or something. 

when I finish the wizard, without import, the same problem is there, no data sync 

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‎08-22-2020 02:35

‎08-22-2020 02:35

Same issue - MyFitnesspal account did update though.

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‎08-22-2020 04:30

‎08-22-2020 04:30

Same thing for me, first I thought it was the scale but the measurements are coming in to the Withings account. 

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‎08-22-2020 09:42

In response to Trastamara

‎08-22-2020 09:42

Yep same for me = ( Stopped talking Thursday.

 

Tried all steps delete, re-link, grab data etc.. and getting the link broken error for handling it:

 
Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token
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‎08-23-2020 00:10

‎08-23-2020 00:10

I’m having the same problems as others have reported. No syncing since Thurs 20 Aug. Have unlinked and linked. Tried “Download Withings data” but it just says Please Wait and doesn’t get anywhere

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‎08-23-2020 04:06

‎08-23-2020 04:06

Same for me...

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‎08-23-2020 04:19

‎08-23-2020 04:19

Another one on the "me too" train..

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‎08-23-2020 05:10 - edited ‎08-23-2020 05:10

In response to Matthew1471

‎08-23-2020 05:10 - edited ‎08-23-2020 05:10

@Fitbit any chance you changed something last Thursday and can help us out by fixing it?

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‎08-23-2020 07:09

‎08-23-2020 07:09

Same issue with Withings.  I tried all the debugging steps and it is still broken. @Fitbit please get this working again!

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‎08-23-2020 09:38

‎08-23-2020 09:38

Everyone in our family is experiencing the same problem. Have unsuccessfully tried all the steps to try to fix this. Would really appreciate @Fitbit helping with this.

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