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We shouldn't need to use something like this after paying a lot for their products I think is more the point and that's straying away from their awful customer service
I don't know what team you are talking about but I went on support chat about this issue and a few days later I had a mail from support to ask me to unlink and then relink the withings scale. Guess what....... I didn't work.
Until the original integration get back to work, you can use Weemple WeightNet. Don't warry, your data are 100% secure and private. Is good that Fitbit and Withings allow this integration to work.
Again similar to me. Chat escalated it to the team that simply said unlink and relink the withings account which did not solve the problem. Could not relink with enabling historic downloads. I have informed the team and waiting for an answer.
yeah didn't do anything for me! I got the same thing to escalate to the right team. I even tried to step on the scale and when you go look at the section where it links, there is an error.
Im saying that if you have to download more apps to make it possible you might as well take 20 seconds to enter it manually but that is not why we bought it
This is the nail in the coffin for my 5 year relationship with fitbit. I bought the withings scale after two separate aria scales stopped providing any metrics beyond weight. My versa 2 died days after purchasing it (this one was replaced by fitbit). The quality and customer support for their products have both completely tanked over the years. Sca watch here I come.
I have even tried the ITTT (If This Then That) apps and they fail to link to the Fitbit gateway. Problem is definitely on the Fitbit end and as we can see, they don't care.
I'm really bummed because I bought the Withings scale in August because it automatically uploaded data to both Fitbit (me) and Apple Health (my husband). Two weeks later, the Fitbit sync stop working. I'm a little more invested in Fitbit than Withings, but now it's too late to return the scale. I had a scale that I used to manually update my data. Now I have a second scale that allows me to .... manually upload my data.
So, I'm pretty sure something is broken on Fitbit's side, because my Withings scale syncs up with Healthmate app with no issues. However, when I go to https://www.fitbit.com/weight/withings and try to manually download data from Withings it gets stuck forever. The reason why this happens is because Fitbit's JS is broken, as you can see from this screenshot I did a quick inspect and the console has a parsing error: https://share.getcloudapp.com/P8uy0d2p
So this is a pretty straightforward bug, I don't know why are they ignoring this.
One more thing, here is a screenshot where we see that the server throws 500 (which is a code for internal server error): https://share.getcloudapp.com/Jrugjl0D So the backend is broken for sure. Any unlinking/relinking, trying to download data or just trying to sync will NOT work until Fitbit fixes this!
