Versa won't sync to MyFitnessPal

[Catherined1977]

Hi.

ive got a Fitbit Veras which I’ve had since jan 2019. Previously I’ve had a blaze and a charge. I use myfitnesspal but it won’t sync my steps or exercise on the app since I’ve swapped devices. It says that it’s linked to a Fitbit device but it’s one of my older ones. How can I get it to recognise the versa instead? Thanks 

Moderator Edit: Clarified subject

[SunsetRunner]

Did you try removing your old trackers from your account?

[Rich_Laue]

my fitness pal does not link up to the users tracker, but links to the users Fitbit account.. Your tracker model is mute. 

When you go to the list of applications.. Does MFP show as being connected to fitbit? 

[Catherined1977]

Hi

Thanks for this.

Yes under the MFP applications, it shows that my Fitbit tracker is connected but it isn’t syncing, showing steps or exercise on MFP......

Sent from my iPhone

[Rich_Laue]

But that doesn't tell us if Fitbit says that it is connected. 

The only option we have on this end is to disconnect MFP abs then reconnect. 

If this fails you will need to talk to MFP, they are responsible for their connection. 

[Catherined1977]

Hi

I’ve looked on the Fitbit dashboard for MFP and it seems to imply it’s connected when I go to ‘discover’ and ‘compatible apps’. I click on MFP and it downloads/updates the app. It’s still not showing Fitbit steps/exercise on MFP or vice versa. Sorry! Any thoughts? Thanks

Sent from my iPhone

[Rich_Laue]

I'm not sure where on the dashboard that MFP will show as being connected, but if a user goes to there settings they will see a list of currently connected apps

I'm moving this thread to the third party app interface board.