Hello @sarahjdane1, let me give you a warm welcome to the Fitbit Community. In this case my recommendation is to review if your tracker has synced successfully to your Fitbit account. If it does then regarding matters of point conversion please approach to WW customer support, since we do not control this data.
To reach WW customer support please use the following links:
- US or Canada: 1-800-651-6000 or http://www.weightwatchers.com/help/contactus.aspx.
- UK: 0345 3451500 or at uk.help@weightwatchers.co.uk.
Keep me posted how it goes. I'll be around in case you still have more questions.
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