Weight Gurus: Issue Establishing Integration Connectio

[mspajamas]

I am trying to connect my Greater Goods Weight Gurus account to my Fitbit account but each time I attempt to setup the integration I receive the following error message in a loop:

"Sorry, it looks like something went wrong. You can go back to the Weight Gurus app to try again" 

I'd be grateful for any support

 

[Bryan_frmchi]

Fitbit must have changed they way 3rd party connect to your account. Other apps are having the same issue. Unfortunately we have to wait till they get it together. And manually enter information 

[Chrissard]

It does seem to be a Fitbit problem.  Weight Gurus will sync to MyFitnessPal with no problems.  MyFitnessPal nor Weight Gurus weight will not sync to Fitbit.  Food will sync with Fitbit.  I think that they are trying to get us all to buy their scales!

[Bryan_frmchi]

@Chrissard  your right, I can can connect the scale to Samsung health no problems 

[NunyoBidness8]

They're going to get me to buy an Apple watch.

[dej0215]

Same issue here a well. 

[Bryan_frmchi]

Not a enough of a reason to switch imo, I get the frustration though. Hopefully it's fixed soon, id like to not manually enter info if I don't have to.  But currently entering info every time I hopp on the scale.

[ReturnedGoods]

10/6 is the last time it connected for me and still today 115 still getting the same error. I love my fitbit but man they take so long to fix stuff.

[jovyneray]

Same here. Any updates since? 

[dcmariner]

No fix for me yet, still have the same problem

[Ciarla]

I'm glad its not just me, but yes, this is frustrating. I'm experiencing the exact same issue within the same time frame everyone else said too.

[LoriDigi]

November 13th... issue still not resolved. My last weight sync was about a month ago. Tried trouble shooting myself, but nothing has resolved the problem.  A month has passed, and Weight Gurus still hasn't fixed this.  

[CorrND]

Same issue here.

[jennyfur]

I received an email reply on my support ticket from greater goods stating that they're done with the testing process and are expecting the update in a day or two. That was 4 days ago but I still haven't been able to connect. 

[Cmisichko]

I received an email from greater good this morning letting me know the update was still in testing but expected to roll out soon.

[Azgoth]

The Android app has been fixed, it now integrates again.

[LoriDigi]

The connection still fails for me. I'm glad your integration is now
successful. Hopefully, that means they are close to a complete solution.


~ Lori ~ ☺

[ReturnedGoods]

same here - mine still not working

[aggiemex]

I had to go into the Google Play Store and manually update my Weight Gurus app, and now I am able to connect my scale to Fitbit again. This is working now on Android 16 on a Pixel 9 Pro Fold.

[CorrND]

The integration worked on my Pixel. 

[Cmisichko]

Check in the app store to see if you have an update available for the Weight Gurus app. As soon as I downloaded the update I was able to re-intregrate it to Fitbit app.