12-31-2014 07:58 - last edited on 08-29-2017 11:52 by MatthewFitbit
12-31-2014 07:58 - last edited on 08-29-2017 11:52 by MatthewFitbit
I've asked this of WW customer service and fitbit customer service and now I'm being told to ask here as now one can give me a straight answer.
This is for a Flex.
1. How are WW activity points calculated form fitbit logged information? I had logged an activity of aerobics, 30 min, and my flex recording just over 10K in steps and WW shows 42 activity points. This is WAY off.
2. The other days seem much more reasonable, though I've been told by WW logs not Fitbit activity points for less that 10K in steps I have days that show points that have less than 10K in steps.
3. Is the Sync real time? If it is not, how oftne does it occur? It does not appear to be real time.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
05-09-2016 06:26 - last edited on 05-09-2016 08:31 by HelenaFitbit
05-09-2016 06:26 - last edited on 05-09-2016 08:31 by HelenaFitbit
You're welcome! Enjoy!
Moderator edit: Removed personal information and email signature.
06-08-2016 11:01
06-08-2016 11:01
Didn't work for me
06-09-2016 05:17
06-09-2016 05:17
This did not work for me, I am still showing double points for this past Monday's activity.
06-09-2016 06:56
06-09-2016 06:56
06-09-2016 07:55
06-09-2016 07:55
06-23-2016 08:04 - edited 06-23-2016 08:05
06-23-2016 08:04 - edited 06-23-2016 08:05
Yep mod put me here also, I have been mailing and ringing WW since May 31st when this started happening again. Anything auto recognized or manually input as an exercise was being transmitted as well as the steps already accrued. I did get a mail on last Saturday asking me to try again, anything auto recognized didn't transmit across but any manual exercise like a GPS cycle ride on my surge did. I have been all over them like a rash as I live and die by my app and it needs to be easy. They gave me a stupid work around of disabling auto tracking in Fitbit, or delete act ivies out. I did lose my cool a bit TBH. I told them I compete with friends in the Fitbit community etc...... LOL
I have asked for Mgmt. to call me, which they assured the would but didn't as I wanted to discuss how they manage this sort of issue for the members. Communication is utter rubbish TBH, the only way to beat the double counting is to disconnect and add the steps manually, say every time to tick 5,000 over and the final ones when you go to bed, or just enter once at night just before you roll into the comfy bed, lol.
08-24-2016 17:49
08-24-2016 17:49
12-13-2016 06:32
12-13-2016 06:32
Awesome! Thank you Thank you!!!!
01-21-2017 20:07
01-21-2017 20:07
I did not help me
02-09-2017 09:01
02-09-2017 09:01
I have to sync everyday to connect to w.w. help
02-22-2017 18:54
02-22-2017 18:54
I just reset the Bluetooth on my iPhone (turned it off then on again). That did the trick for me.
01-10-2018 20:17
01-10-2018 20:17
This worked but had to try twice and changed privacy to say no to Apple health just fitbit
01-24-2018 13:06
01-24-2018 13:06
This has happened to me multiple times and WW is absolutely not help at all as a matter of fact, their customer service was so poor I finally gave up. They said they couldn't delete my double entry and it was all fitbit's fault. I just wanted one of the entries deleted and I find it hard that it can't be done.
05-09-2019 16:47
05-09-2019 16:47
worked Thanks
10-23-2019 17:12
10-23-2019 17:12
I’ve been pulling my hair out for days trying to sync my Fitbit to my weight watchers app. Thank you so so much for your answer because your instructions absolutely worked. 👌
04-08-2020 18:33
04-08-2020 18:33
I am having the same problem. I walked 5069 steps in 28 min. WW app gave me 2 pts for steps and an additional 7 points for the time it took. No way to edit. I am going to unsync the fitbit to WW app. Useless to me if they can't get it right!
06-16-2020 16:49
06-16-2020 16:49
Hi- this helped me some...on the weight watcher website it shows I have synced...before I couldn't even get that to happen. However, my steps are not showing up? My steps and syncing are fine on the fitbit app. Everything was working fine until now! I also need to mention that I had to create and change my fitbit account to a different e-mail, because my other account got hacked...another story. However, because I had to change the e-mail linked to my fitbit account...could this have messed up the ww app?