help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wellworks not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2018 05:36 - last edited on ‎07-19-2018 09:45 by Fitbit Moderator

‎07-17-2018 05:36 - last edited on ‎07-19-2018 09:45 by Fitbit Moderator

I use to be able to sync my wellworks with my Fitbit but its no longer an option. I use my wellworks for work and get money off my imsinsura if I get so many points. Don't know why it can't be done anymore

 

 

Moderator edit: Clarified subject

Best Answer
Labels:
4 REPLIES 4

‎07-19-2018 09:44

‎07-19-2018 09:44

Hello @BARBFLEM.

 

Thanks for reaching out about this. At this moment we do not have any reported issues on the matter. Maybe you could try and contact your Wellness Program provider about this. 

 

Additionally, please try to remove the connection and then set it up again. 

 

Let me know if you have any further questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎10-17-2019 17:14

‎10-17-2019 17:14

I have the same problem. None of my steps transfer. I am not entering all the data manually that’s way too many days. 
I am right there with you 

Best Answer

‎10-22-2019 06:28

In response to hpesch

‎10-22-2019 06:28

I have the same problem. Wellworks informed me that it’s affecting iPhone users who updated to iOS 13. Contact your Wellworks rep for more info. 

Best Answer

‎12-27-2019 12:30

In response to LanuzaFitbit

‎12-27-2019 12:30

This issue has continued and wellworks states we need to contact fitbit.

Best Answer
0 Votes