Withings not syncing with Fitbit

[KateFitbit]

Update 5/3/2019: The connection should now be working for everyone. Please reconnect your scale again. Thanks again for for your patience.  

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Update 4/29/2019: Hi Everyone, our team is still looking into this issue. I've passed all your feedback and concerns on to the team and hope to have an update soon. Thanks again for your patience. 

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Update 4/23/2019:  We are still working on this, but I hope to have an update soon. Thanks again for your reports and patience. 

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Update 4/17/2019: We are aware that some people may not be able to set up and are working to fix the issue soon. Thanks to those who posted this error message. I'll update this thread when I hear the issue is resolved. 

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We recently made some updates to the Withings scale integration that require reauthorization between Withings and Fitbit. If you are unable to sync your Withings scale with Fitbit, please unlink your account and set up again. 

For information on how to manage your apps see this article. 

[SunsetRunner]

Now I am linked too!

[Ralx]

I'm extremely happy to say Thank You Fitbit for fixing this issue! I was ready to give up on it considering the lack of responses in the past for other issues but at least this time it was fixed.

Thanks!!

[varlene]

I have lost the link to pair the scale with Fitbit.  Does anyone have it please?

[Phade]

https://www.fitbit.com/weight/withings

[Phade]

https://www.fitbit.com/weight/withings

(Sorry, didn't meant to post that twice...)

[varlene]

Many thanks. Success pairing HealthMate & Fitbit.  Alleluia!!!

[lsny123]

Yay!  Syncing again.  Thank you FitBit!

[FBgamer]

Worked for me as well

[DavidNilsson]

Yes Fitbit, you fixed this, normally I would do like a lot of people here and say thank you, but this time I won't. Issues like this should never take this long to correct, and the communication to affected users none exciting. How much time did it actually take a engineer to find the root cause? 30-60 minutes?

Next wearable won't be a fitbit, they are very nice, but issues like this over and over again is not acceptable. 

[tadeoman]

Success on my end too! Thanks Fitbit!

[Elcia]

Mine works too now 

It didn't overrite my manual entries so after sycing I had it twice for one day. Had to delete the manually added.

[Karine1]

Working for me as well!! Many thanks fitbit!!

[KateFitbit]

Hey Everyone- the fix is in, finally! You will need to reconnect your scale again. 

Glad to see it's working and thank you so much for your patience. 

[Butterdg]

Fixed now fit me and the Mrs. Thank you

[topflight444]

Working now.

[AaronE]

I really hope this isn't part of some harebrained scheme that your marketing department came up with to try to sell more scales and make your platform not properly integrate.

I know the company is struggling and the stock price is in the dump, but you aren't going to get "back to good" by doing things like this which make the platform not work properly for 2 weeks at a time. Between this, battery issues on new devices that seem to be done on purpose to force purchase of new devices, and the massive in-app ads for new things... I am losing faith that fitbit is a viable platform.

[etorpy]

After using the link to re-establish the connection between Withings and Fitbit, my weight data is syncing again.

https://www.fitbit.com/weight/withings

I just wish Fitbit could have fixed this more quickly.

[matchpoint312]

Thank you. 

[SueChem]

Working for me as well.  I also had to delete all my manual entries, but that's ok, at least it's working!!!

[ca_elisabeth]

How about using IFTTT app for integration? I used their rule for almost a year now and haven't had any issues with sync -  you step on your scale, and data is sent to your Fitbit 🙂