08-11-2016 07:49
08-11-2016 07:49
I have synced the two accounts but the step count on the endomondo site has not been right all week and has changed the number of steps for pass days. It shows that I have around 1,726 steps and never changes. Have I done something wrong?
Bill
Best Answer08-11-2016 09:21
08-11-2016 09:21
Hi @BillA0212
Have moved this thread from the Blaze to the Third-Party Integrations section to increase the chance of getting a solution.
Your post will get more attention here.
Best Answer08-11-2016 09:59
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-11-2016 09:59
@BillA0212 Sounds like you're looking at a specific workout, or even the most recent one you completed. I'd probably navigate to the "History" section on Endomondo to see all your activity. You can also always try unlinking and relinking your Fitbit and Endomondo accounts.
Best Answer08-11-2016 10:09
08-11-2016 10:09
Have tried to unsync and sync again that does not change anything. Step count today shows 1762 and never changes and did the same yesterday.
Best Answer08-11-2016 10:17
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-11-2016 10:17
@BillA0212 What section are you looking at, Workouts? Could I see a screenshot of what you're seeing?
Best Answer08-11-2016 10:36
08-11-2016 10:55
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-11-2016 10:55
@BillA0212 Thanks! Looks like you have August 10th selected in the picture, if you click on the step icon on the other days, will it still show the same step count?
Best Answer08-11-2016 11:09
08-11-2016 11:09
some will show different numbers for steps but it never right. This started this week, worked fine before that but not even last week's step count is no longer right
Best Answer08-11-2016 11:35
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-11-2016 11:35
@BillA0212 Weird, I just checked my Endomondo account and my step totals are also on the wrong days (off by one day). I did notice my timezone in Endomondo was 3 hours off but I don't think that's the issue. Have you tried contacting Endomondo about this? Maybe they have better insight on what's happening here.
Best Answer