12-04-2017 10:34
12-04-2017 10:34
Made a mistake and purchased a third party alta charger....... fitbit was keeping accurate counts BEFORE I got the new charger. The old one became disengaged from the terminal and rendered useless. I removed the devise as suggested and wanted to reset it. BUT I have run into problems....I get as far as connecting to usb...BUT IT JUST SEARCHES and finds no connection. Is that because of the third party cable? It's not finding a connection. Is the obvious answer just buy a original fitbit charger?
Thanks for reading.
Tonif
12-04-2017 18:13
12-04-2017 18:13
Hi, @tonif! Are you saying that the new charger doesn't have a reset button on it?
Also, if you're within the warranty period for your tracker, you can get in touch with Fitbit Support and get your charging cable replaced.
MakMak | Community Council
If you find a response useful, please mark it as a solution to help others.
Check out the Lifestyle Forums for ways to get more active!
12-05-2017 18:16
12-05-2017 18:16
12-05-2017 18:22
12-05-2017 18:22
I would still suggest getting in touch with Fitbit Support. Explain the situation and they might still be able to help you out.
MakMak | Community Council
If you find a response useful, please mark it as a solution to help others.
Check out the Lifestyle Forums for ways to get more active!
12-07-2017 20:37
12-07-2017 20:37
I would buy a Fitbit charger.
I doubt very much Fitbit will replace a third party charger
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
12-08-2017 05:18
12-08-2017 05:18
09-29-2019 14:13
09-29-2019 14:13
Unclasp and reclasp charger 3 times in a row. If that doesnt work, unplug and replug the USD 3 times in a row (1/2 to 1 second intervals).
This worked for me after Fitbit help line told me the only solution was an official Fitbit charger.
Best of luck!
09-29-2019 14:15
09-29-2019 14:15
ready my reply and spread the word! 🙂
11-30-2019 12:06
11-30-2019 12:06
This didnt work and instead now my watch will not turn on. Please help
04-23-2020 13:19
04-23-2020 13:19
Omg! I had the same problem: had purchased a third party charger and your advice totally worked!!
thank you, it rebooted and is working again!
01-03-2021 05:55
01-03-2021 05:55
You are my savior. Was about to order for an another charger. I have a 3rd party charger. I just reclasped it a few times in a row and it did reboot. Thanks mate