Been getting error message when using Deezer

[Craigyboy]

UH OH! 

There was a problem reaching the server. Please try again later, 

Trying to change playlist and been getting good this error message for past few days???

Moderator edit: Subject for clarity.

[SunsetRunner]

It seems you're not the only one who has problems. See here

[Guy_]

Hi @Craigyboy  - just in case verify that it's not a phone / internet issue - Unsuccessful internet connection 

[Craigyboy]

Went through all the steps last night with the assistance of a fitbit advisor to rule out all basic errors, had to raise a ticket for escalation 

[theambernectar1]

Deezer account is linked

Watch quotes "go to media setting on fitbit app to add music"

Deezer, manage settings i get a "An Unexpected error occurred". appear

HELP!!!!!!!!!!!!!!!!!!!

[SunsetRunner]

 

[GraceGFitbit]

Hey there!

Thank you for sharing the situation with all these details.

We are aware of this issue and our team is currently investigating and working on a resolution.

Thanks for your understanding and cooperation as we work on a fix.

Best regards.

[SunsetRunner]

It is fixed!

[ASp12]

My Deezer and Fitbit just started doing this and no one seems to be able to help

[Craigyboy]

I'm getting the same issue once again, happened earlier this year fitbit and deezer support are absolutely useless!!!

[Craigyboy]

Any chance you can work on a fix for the same issue!!!

[ASp12]

Mine is doing the samerrormessage. I even changed to a different router. Same message.

[Craigyboy]

Hope you have 10 hours of your life to devote to a resolve of this issue??? Apparantly there is a firmware update that uploads by the nano second🤔

[jadenauto]

This is marked answered when it is not an answer but a statement.  It is clear based on these posts this is a new issue and NEEDS to be resolved.  

[toroco]

I solved the server issue people seemed to be having here with a slightly different solution than I've seen as of yet. 

In the Fitbit app, for me in the Sense settings, select Music and then Deezer.

Now VERY QUICKLY select the drop down in the upper right corner and select Unlink Account. This allowed me to reselect the code in the Deezer app on the watch to start the process again. It works now.

Hope this helps.