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App and Versa 4 not synching

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‎12-19-2023 19:36 - last edited on ‎11-28-2025 11:04 by Fitbit Moderator

‎12-19-2023 19:36 - last edited on ‎11-28-2025 11:04 by Fitbit Moderator

The app and watch aren't syncing correctly. I exercised, and it showed only 3 calories burned and zero zone minutes, which is entirely inaccurate. However, it did track my steps and heart rate, suggesting I should have burned more calories and had plenty of zones.

 

Moderator Edit: Clarified subject.

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‎12-20-2023 03:13

‎12-20-2023 03:13

Welcome back to the Fitbit community, @Sticatine!

Sad to hear that you're still having issues syncing your Versa 4.
Please check for any available updates for your Fitbit app by visiting either Google Play store or Apple App Store on your phone. Also please see if there's a firmware update for your Versa 4's firmware:

How do I update my Fitbit device? 

I'd also suggest having a closer look here for possible troubleshooting after all is up to date:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
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