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App not displaying all informatij

Steps dashboard and hourly dashboard are both greyed out. Chatted with customer service and basically was told we are aware.its now been 6 weeks and still no change. 

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I am not able to see my any of my stats they are all greyed out I have rest my Fitbit as instructed but still nothing has changed this has been going on since the update. 

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Mine has been this way for 6-8 weeks. Thinking of moving to a different company for a fitness watch. Extremes poor support over the past 2 years since Google acquired Fitbit. 

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