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Bad experience in getting a replacement for Versa4

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‎06-27-2024 03:16 - last edited on ‎06-27-2024 11:06 by Fitbit Moderator

‎06-27-2024 03:16 - last edited on ‎06-27-2024 11:06 by Fitbit Moderator

I bought a defective Versa 4 in March and I was asked to ship it back in order to get a replacement. After waiting for 2 months, i was informed that a replacement is not possible and that i will get a refund. now after waiting for another 2 months, i still didn't receive any refund! 

This has been the most frustrating customer experience i ever had!

 

Moderator edit: clarified subject.

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‎06-27-2024 10:51

‎06-27-2024 10:51

Hi @TouficZ. Welcome to the community forums. 

Thank you for taking the time to share this experience with me. Sorry to know the inconveniences.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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‎06-28-2024 06:10

In response to ManuFitbit

‎06-28-2024 06:10

hello, yes I have contacted the support team several times but they didn't provide any solution. I was informed I need to wait for 3 to 6 weeks, it has been 2 months already since April 30th!

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