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Call notifications are not coming through my Versa 4

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‎08-14-2023 09:02 - last edited on ‎08-15-2023 04:13 by Fitbit Moderator

‎08-14-2023 09:02 - last edited on ‎08-15-2023 04:13 by Fitbit Moderator

I got a new Versa 4 today and when setting it up, the Versa 4 Calls device keeps disconnecting from my iPhone 12.  It worked one time and has since continually, consistently disconnected.

When I click on Versa 4 Calls on my bluetooth devices, I get "Connection Unsuccessful. Make sure Versa 4 Calls is turned on and in range." with an Ok button.

My Versa 4 and iPhone 12 are beside each other, so range is not an issue.

I have rebooted both phone and versa several times.  I've turned off bluetooth, notifications, etc.  I've restarted the fitbit app.  Nothing is working.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-15-2023 03:12

‎08-15-2023 03:12

Welcome to the Fitbit community, @Amy-C-P!

Sad to hear that your Versa 4 isn't working as expected. Please make sure your iPhone is running on iOS 15 or later to meet Fitbit's current system requirements:

Fitbit System Requirements 

You also might want to have a closer look here for troubleshooting Bluetooth connection issues with your iPhone:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-15-2023 04:14

In response to Talahthas

‎08-15-2023 04:14

Hi there, @Amy-C-P. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-15-2023 17:58

In response to MarreFitbit

‎08-15-2023 17:58

I just returned the Versa 4. No one was able to get it to connect to my
Iphone 12 mini, and after reading multiple reviews, it seems I am not
alone. Very disappointed, especially since this was an anniversary present!
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